NK
Nestar K
1 reviews | Active since Nov 2021
28 Dec 2021, 21:34
Change a Emirates flight before my Visa expires
Now I really need help, at the same time don't advice anyone to book a flight online after my experience, Emirates that I booked online suspended south Africa, and my visa will expire in February, and I was told to pay another money for another flight, of which I don't have, and when I ask for refund I was told to wait 3 months, I don't want a refund just want to go to Abuja that's all, anyone who can help. If I have known I was gonna book buy their stores, I am not happy with flight Centre services. And what will happen if my Visa expires.
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Replies (3)
Flight Centre South Africa's replyOfficial
29 Dec 2021, 06:09Dear Nestar
We genuinely understand that you are disappointed and that the travel bans had wrecked havoc on many traveller's plans. We are bound by the rebooking procedures of the airline and unfortunately can only process refunds once they are received from the airline.
During this difficult time there may be delays in refunds being processed, but we will of course make every effort to assist where possible. We can see you had been in touch with our Customer Experience team and will share your concerns posted here, with them.
~E.M.
We genuinely understand that you are disappointed and that the travel bans had wrecked havoc on many traveller's plans. We are bound by the rebooking procedures of the airline and unfortunately can only process refunds once they are received from the airline.
During this difficult time there may be delays in refunds being processed, but we will of course make every effort to assist where possible. We can see you had been in touch with our Customer Experience team and will share your concerns posted here, with them.
~E.M.
Flight Centre South Africa's reply29 Dec 2021, 06:09
Official
Dear Nestar
We genuinely understand that you are disappointed and that the travel bans had wrecked havoc on many traveller's plans. We are bound by the rebooking procedures of the airline and unfortunately can only process refunds once they are received from the airline.
During this difficult time there may be delays in refunds being processed, but we will of course make every effort to assist where possible. We can see you had been in touch with our Customer Experience team and will share your concerns posted here, with them.
~E.M.
We genuinely understand that you are disappointed and that the travel bans had wrecked havoc on many traveller's plans. We are bound by the rebooking procedures of the airline and unfortunately can only process refunds once they are received from the airline.
During this difficult time there may be delays in refunds being processed, but we will of course make every effort to assist where possible. We can see you had been in touch with our Customer Experience team and will share your concerns posted here, with them.
~E.M.
NK
Nestar K's updateReviewer Update
29 Dec 2021, 08:03I don't want a refund just want to go, your dealing with many flights why can't you put me on another flight, or if I pay for another flight am I gonna get they money I paid on Emirates?
NK
Nestar K's update29 Dec 2021, 08:03
Reviewer Update
I don't want a refund just want to go, your dealing with many flights why can't you put me on another flight, or if I pay for another flight am I gonna get they money I paid on Emirates?
Flight Centre South Africa's replyOfficial
29 Dec 2021, 08:29Dear Nestar
Thank you for your additional feedback. The Customer Experience Expert will look into this for you and get back to you in regards to the policy and the refund request you have made.
~A.C
Thank you for your additional feedback. The Customer Experience Expert will look into this for you and get back to you in regards to the policy and the refund request you have made.
~A.C
Flight Centre South Africa's reply29 Dec 2021, 08:29
Official
Dear Nestar
Thank you for your additional feedback. The Customer Experience Expert will look into this for you and get back to you in regards to the policy and the refund request you have made.
~A.C
Thank you for your additional feedback. The Customer Experience Expert will look into this for you and get back to you in regards to the policy and the refund request you have made.
~A.C