Cancelling/Change Route/Unfair Business Practice

Good day<br> <br> My husband booked a air ticket Brussels to Scotland after the bombings he had to make another booking Sweden to Scotland as the route was changed by his company. We do not work with bookings everyday so we thought that the consultant would advise us on the best way forward, she made a route change which costed us another R6100.00. When consulting other traveling agencies they advised us that the cancelling of the ticket would have been more beneficial as we could have claimed the tax back. Even the manager at Cape Gate Branch, Heidi, emailed me to say we could have claimed the tax back. So we lost the whole amount of R5301.00, which was the price of the first ticket. I feel that we pay a admin fee to flight centre for advise, best way forward, and what do we get??? Sickening to think that our hard earned money is so wasted...... I have asked Elzeth van Schoor to forward me an invoice regarding the R6100.00 we paid, I am still waiting. In order for us to see how our money was spent, what penalty, admin fee we paid. Please assist.