CC
Chantal C
1 reviews | Active since Sept 2016
07 Nov 2022, 13:50
Canceled ticket no refund
I booked and paid for return ticket Dbn/Jhb. 31st May 2022 when I arrived at OR Thambo I was informed flight canceled. I had to buy a new ticket and fly 3 days later. NO REFUND or help from Flight Center Khulula nor Comair!
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
07 Nov 2022, 14:01Dear Chantal
Thank you for taking the time to submit a review. Although Comair/Kulula have undergone a liquidation process and are still finalising all their creditor submissions by travellers we would like the opportunity to look into the communication provided to you as we are truly sorry that you feel we have been of no assistance.
Please expect communication from our Customer Experience team while they investigate the matter.
~A.C
Thank you for taking the time to submit a review. Although Comair/Kulula have undergone a liquidation process and are still finalising all their creditor submissions by travellers we would like the opportunity to look into the communication provided to you as we are truly sorry that you feel we have been of no assistance.
Please expect communication from our Customer Experience team while they investigate the matter.
~A.C
Flight Centre South Africa's reply07 Nov 2022, 14:01
Official
Dear Chantal
Thank you for taking the time to submit a review. Although Comair/Kulula have undergone a liquidation process and are still finalising all their creditor submissions by travellers we would like the opportunity to look into the communication provided to you as we are truly sorry that you feel we have been of no assistance.
Please expect communication from our Customer Experience team while they investigate the matter.
~A.C
Thank you for taking the time to submit a review. Although Comair/Kulula have undergone a liquidation process and are still finalising all their creditor submissions by travellers we would like the opportunity to look into the communication provided to you as we are truly sorry that you feel we have been of no assistance.
Please expect communication from our Customer Experience team while they investigate the matter.
~A.C
Flight Centre South Africa's replyOfficial
13 Nov 2022, 11:52Dear Chantal,
Thank you again for your review.
We can confirm that our Online Support Team has been in contact to advise the process and relevant contact details on how to proceed with Comair/Kulula claims. We understand the situation may cause much frustration. As a third-party travel re-seller, we unfortunately have no control over the proceedings and processes that airlines may go through, and we empathize that the liquidation of the airline has caused much frustration for all involved.
Should you need further updates or assistance on this matter, you are most welcome to reach out to our Online Support Team again.
~R.N.
Thank you again for your review.
We can confirm that our Online Support Team has been in contact to advise the process and relevant contact details on how to proceed with Comair/Kulula claims. We understand the situation may cause much frustration. As a third-party travel re-seller, we unfortunately have no control over the proceedings and processes that airlines may go through, and we empathize that the liquidation of the airline has caused much frustration for all involved.
Should you need further updates or assistance on this matter, you are most welcome to reach out to our Online Support Team again.
~R.N.
Flight Centre South Africa's reply13 Nov 2022, 11:52
Official
Dear Chantal,
Thank you again for your review.
We can confirm that our Online Support Team has been in contact to advise the process and relevant contact details on how to proceed with Comair/Kulula claims. We understand the situation may cause much frustration. As a third-party travel re-seller, we unfortunately have no control over the proceedings and processes that airlines may go through, and we empathize that the liquidation of the airline has caused much frustration for all involved.
Should you need further updates or assistance on this matter, you are most welcome to reach out to our Online Support Team again.
~R.N.
Thank you again for your review.
We can confirm that our Online Support Team has been in contact to advise the process and relevant contact details on how to proceed with Comair/Kulula claims. We understand the situation may cause much frustration. As a third-party travel re-seller, we unfortunately have no control over the proceedings and processes that airlines may go through, and we empathize that the liquidation of the airline has caused much frustration for all involved.
Should you need further updates or assistance on this matter, you are most welcome to reach out to our Online Support Team again.
~R.N.