KM
Koketso M
1 reviews | Active since Aug 2017
01 Nov 2020, 13:35
Booking ref PO2MX3
I booked the flight for Bali in February with Mbali at the North Gate mall but since we could not travel due to covid I requested a refund in July. I've been making phone calls and sending mails requesting feedback and I have not received anything to date. I spoke to the same Mbali sometime last and she cut me off saying that someone will call me back. I know for sure that the airline were refunding people who wanted their money back. I made a booking for the same flights with travelstart and I requested the refund at the same time. Travelstart did process the refund about 2 months ago already. Flight centre really need to better. They do not communicate whatsoever.
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Replies (2)
Flight Centre South Africa's replyOfficial
01 Nov 2020, 14:12Dear Koketso M
We appreciate you bringing this matter to our attention and regret that you are having difficulty in receiving updates surrounding your refund application. Our Customer Experience team will be in touch tomorrow to gather more detail and to find a way forward for you.
~Kim
We appreciate you bringing this matter to our attention and regret that you are having difficulty in receiving updates surrounding your refund application. Our Customer Experience team will be in touch tomorrow to gather more detail and to find a way forward for you.
~Kim
Flight Centre South Africa's reply01 Nov 2020, 14:12
Official
Dear Koketso M
We appreciate you bringing this matter to our attention and regret that you are having difficulty in receiving updates surrounding your refund application. Our Customer Experience team will be in touch tomorrow to gather more detail and to find a way forward for you.
~Kim
We appreciate you bringing this matter to our attention and regret that you are having difficulty in receiving updates surrounding your refund application. Our Customer Experience team will be in touch tomorrow to gather more detail and to find a way forward for you.
~Kim
Flight Centre South Africa's replyOfficial
02 Nov 2020, 11:40Dear Koketso M
Thank you for allowing us the opportunity to assist and for your valuable feedback. Our Customer Experience team has shared feedback with you and the needed documents to finalise your refund to you.
We sincerely apologise that you had been inconvenienced and we truly hope that over time, we may be afforded the opportunity to regain your faith. Your experience means the world to us and truly apologise that you had been let down.
~E.M.
Thank you for allowing us the opportunity to assist and for your valuable feedback. Our Customer Experience team has shared feedback with you and the needed documents to finalise your refund to you.
We sincerely apologise that you had been inconvenienced and we truly hope that over time, we may be afforded the opportunity to regain your faith. Your experience means the world to us and truly apologise that you had been let down.
~E.M.
Flight Centre South Africa's reply02 Nov 2020, 11:40
Official
Dear Koketso M
Thank you for allowing us the opportunity to assist and for your valuable feedback. Our Customer Experience team has shared feedback with you and the needed documents to finalise your refund to you.
We sincerely apologise that you had been inconvenienced and we truly hope that over time, we may be afforded the opportunity to regain your faith. Your experience means the world to us and truly apologise that you had been let down.
~E.M.
Thank you for allowing us the opportunity to assist and for your valuable feedback. Our Customer Experience team has shared feedback with you and the needed documents to finalise your refund to you.
We sincerely apologise that you had been inconvenienced and we truly hope that over time, we may be afforded the opportunity to regain your faith. Your experience means the world to us and truly apologise that you had been let down.
~E.M.