Booking not confirmed

Good day<br> <br> i am witting this because i am very frustrated by the service and its not the first time that this is happening.<br> <br> i booked and paid for a holiday yesterday within 10 minutes of the quote being sent to me and signed all the relevant documents to confirm this. then after somewhat 5 hours Mbali comes back and tells me that she cant confirm the booking and that she can get me better accommodation, but i however have to pay R800 per person to get the accommodation. Now the price we have to pay is twice as much as what we had anticipated.<br> <br> I mean she should have noted this before she sent me a quote and i would have looked for alternative accommodation.<br> <br> this also happened in January when i booked my trip for Knysna.<br> <br> i had to pay R1300 extra on what she quoted me.<br> <br> this is unacceptable!<br> <br>