JH
Jp H

1 reviews | Active since May 2025

28 May 2025, 15:15

Booking a flight through Flight Centre online

The website is easy to use and very informative when drilling down into the details of the flight options. However after spending much time choosing the best flight for my needs and then at checkout to pay, it was disconcerting and annoying to find an additional fee added to my bill for 'online admin'. This should be published before checkout for transparency.

0
Replies (1)
Flight Centre South Africa
Flight Centre South Africa's reply28 May 2025, 15:20
Official
Dear Jp Hepburn
Thank you for your feedback regarding our online booking process. We're glad to hear you found the website easy to navigate and informative. We sincerely apologise for any surprise regarding the 'online admin' fee at checkout and will pass your feedback on to the correct stakeholders. 
~A.D