Book a flight and we’ll drop you in another state, you’ll pick up the bill to find your way to another part of the country, we’ll blame the airline and they’ll say only we can help you - you’ll be on your own

I’m not getting any feedback on my emails NGOLUK-***0, have sent 3 emails in 4 days with no follow up or assurance.

The airline originally changed the date of our (my wife and I’d) outbound flight which left us in a totally different city in Australia and we had to pay over R6000 for accommodation and transportation to where we had originally booked for and payed our flight for. Between flight centre and Qatar airways nothing was done in terms of financial reparations, so they change your flight dates, take you to a different city and you just have to suck it up but it actually means you have to shell out more money because of their flight not delivering what you had booked. False claims, false flight advertising essentially.

I was informed again of a change now for my upcoming return flight, I called at the beginning of the week and sat on the phone (international call) for 20min all the while being told I was ‘number 1’ in the queue. I then spoke with an agent who said she would continue helping me via email, she sent me alternate flights. I asked for a refund and what the amount would be and have mailed all week with no follow up - the airline cannot still be working it out, surely that is one call flight centre needs to make.

In the meantime Qatar have informed me the internal flight has been cancel and is now flying from a different city - again this is thousands of Rands that neither Flight Centre or Qatar will care about. I simply cannot understand how any of this is correct business practice for either company.