1 reviews | Active since May 2017
Blatant misrepresentation in ad - dishonest salespeople
I contacted Lauren van den Elshout at Benmore Gardens Flight Center regarding a deal to Durban advertised two Sundays in a row in The Sunday Times newspaper. I also phoned about this. No one seemed to know of this 'deal' and were very vague about the details. When I eventually asked for a quote, they quoted me about 4 times what they had advertised.
When further prompted they had loads of stories about availability and flights (I checked both the hotel and the airline - there were plenty rooms and flights available).
After hours of correspondence they finally admitted that the price they had advertised was for 4 people sharing, even though the ad says nothing of the sort. Their response to this was that on the website I should have gone to check on their disclaimers (which are vague at best). This was obviously a blatant misrepresentation and I am going to report them to the Consumer Protection Commissioner.
They went from denying the existence of the special to admitting that details were deliberately left out all in 1 day. It was a complete waste of my time and I would not encourage anyone to use Flight Center for their holiday bookings, it is fare cheaper and more efficient to do it online or through an airline.
Dear claudia-smit
Thank you for your comments posted on the Hello Peter website.
As mentioned in our feedback shared with you earlier today, the dates you have provided for travel unfortunately fall within the school holiday period. The deal advertised discloses the following; "Deal is not available or valid during peak seasons including school holidays and over public holidays." The rate afforded by our consultant was based on the availability that she was able to source for your specific requested dates of travel.
We would never intentionally mislead our customers with our marketing and all deals advertised are in conjunction with terms & conditions applicable for the deal. The terms & conditions would include the travel validity period for the deal advertised.
We would still love to assist you with your requested dates and hope to be afforded the opportunity to provide you with an updated quotation.
Kind regards
FCTG Team
Dear claudia-smit
Thank you for your comments posted on the Hello Peter website.
As mentioned in our feedback shared with you earlier today, the dates you have provided for travel unfortunately fall within the school holiday period. The deal advertised discloses the following; "Deal is not available or valid during peak seasons including school holidays and over public holidays." The rate afforded by our consultant was based on the availability that she was able to source for your specific requested dates of travel.
We would never intentionally mislead our customers with our marketing and all deals advertised are in conjunction with terms & conditions applicable for the deal. The terms & conditions would include the travel validity period for the deal advertised.
We would still love to assist you with your requested dates and hope to be afforded the opportunity to provide you with an updated quotation.
Kind regards
FCTG Team
