ST
Sukh T
1 reviews | Active since May 2022
27 May 2022, 14:09
**BEWARE** - USE AT YOUR OWN RISK, OR BETTER STILL AVOID!
Flights that were cancelled in November by the airline due to Covid-19, have still not been refunded. It has now been 6 MONTHS and I'm still no closer to getting my money back.
The only thing that this company was good at, was bombard me with phone calls to try and sell me a new flight, as soon as they realised my existing one had been cancelled.
DO NOT BE TEMPTED BY THE CHEAP FLIGHTS - Instead book directly with the airlines themselves.
I'll now await the Automated Bot response....offering to look into this as a matter urgently SMH :/
Helpful (0)
Replies (6)0
Replies (6)
Flight Centre South Africa's replyOfficial
27 May 2022, 14:15Dear Sukh T,
Thank you for raising your concerns with us. We understand that it is frustrating waiting on your refund and we would never intentionally place our customers in this position. Our Customer Experience team would like to assist by providing you with feedback. Please expect communication from our team directly.
~A.C
Thank you for raising your concerns with us. We understand that it is frustrating waiting on your refund and we would never intentionally place our customers in this position. Our Customer Experience team would like to assist by providing you with feedback. Please expect communication from our team directly.
~A.C
Flight Centre South Africa's reply27 May 2022, 14:15
Official
Dear Sukh T,
Thank you for raising your concerns with us. We understand that it is frustrating waiting on your refund and we would never intentionally place our customers in this position. Our Customer Experience team would like to assist by providing you with feedback. Please expect communication from our team directly.
~A.C
Thank you for raising your concerns with us. We understand that it is frustrating waiting on your refund and we would never intentionally place our customers in this position. Our Customer Experience team would like to assist by providing you with feedback. Please expect communication from our team directly.
~A.C
ST
Sukh T's updateReviewer Update
01 Jun 2022, 15:02Thanks for the response, someone did contact me.
I have now been updated as follows:
- After 6 months, Flight Centre is still liaising with the airline wrt the refund. Others are having to wait just as longer, if not longer.....so just be patient.
- That I agreed to Flight Centre's carefully crafted T&C's, that release them from any legal or financial responsibility.
SHM
I have now been updated as follows:
- After 6 months, Flight Centre is still liaising with the airline wrt the refund. Others are having to wait just as longer, if not longer.....so just be patient.
- That I agreed to Flight Centre's carefully crafted T&C's, that release them from any legal or financial responsibility.
SHM
ST
Sukh T's update01 Jun 2022, 15:02
Reviewer Update
Thanks for the response, someone did contact me.
I have now been updated as follows:
- After 6 months, Flight Centre is still liaising with the airline wrt the refund. Others are having to wait just as longer, if not longer.....so just be patient.
- That I agreed to Flight Centre's carefully crafted T&C's, that release them from any legal or financial responsibility.
SHM
I have now been updated as follows:
- After 6 months, Flight Centre is still liaising with the airline wrt the refund. Others are having to wait just as longer, if not longer.....so just be patient.
- That I agreed to Flight Centre's carefully crafted T&C's, that release them from any legal or financial responsibility.
SHM
Flight Centre South Africa's replyOfficial
01 Jun 2022, 15:23Dear Sukh T,
Thank you for your update, we appreciate it. We can confirm that our team has escalated your request to the supplier and asked that they assist as quickly as they can with feedback. We understand that having to wait is frustrating and we are really sorry for this.
~A.C
Thank you for your update, we appreciate it. We can confirm that our team has escalated your request to the supplier and asked that they assist as quickly as they can with feedback. We understand that having to wait is frustrating and we are really sorry for this.
~A.C
Flight Centre South Africa's reply01 Jun 2022, 15:23
Official
Dear Sukh T,
Thank you for your update, we appreciate it. We can confirm that our team has escalated your request to the supplier and asked that they assist as quickly as they can with feedback. We understand that having to wait is frustrating and we are really sorry for this.
~A.C
Thank you for your update, we appreciate it. We can confirm that our team has escalated your request to the supplier and asked that they assist as quickly as they can with feedback. We understand that having to wait is frustrating and we are really sorry for this.
~A.C
Flight Centre South Africa's replyOfficial
21 Jun 2022, 09:57Dear Sukh T
With further reference to the direct communication between yourself and our Online Support Team we are delighted to confirm that your refund has been processed back to your account.
We trust you will find the above in order and remain at your disposal. ~T.M
With further reference to the direct communication between yourself and our Online Support Team we are delighted to confirm that your refund has been processed back to your account.
We trust you will find the above in order and remain at your disposal. ~T.M
Flight Centre South Africa's reply21 Jun 2022, 09:57
Official
Dear Sukh T
With further reference to the direct communication between yourself and our Online Support Team we are delighted to confirm that your refund has been processed back to your account.
We trust you will find the above in order and remain at your disposal. ~T.M
With further reference to the direct communication between yourself and our Online Support Team we are delighted to confirm that your refund has been processed back to your account.
We trust you will find the above in order and remain at your disposal. ~T.M
ST
Sukh T's updateReviewer Update
23 Jun 2022, 13:21Thanks for the confirmation and getting this matter resolved. I can confirm that the fund were returned to my account as of today.
ST
Sukh T's update23 Jun 2022, 13:21
Reviewer Update
Thanks for the confirmation and getting this matter resolved. I can confirm that the fund were returned to my account as of today.
Flight Centre South Africa's replyOfficial
23 Jun 2022, 13:59Dear Sukh T,
Thank you for letting us know, we appreciate the update and we are glad that the funds have been released into your account.
~A.C
Thank you for letting us know, we appreciate the update and we are glad that the funds have been released into your account.
~A.C
Flight Centre South Africa's reply23 Jun 2022, 13:59
Official
Dear Sukh T,
Thank you for letting us know, we appreciate the update and we are glad that the funds have been released into your account.
~A.C
Thank you for letting us know, we appreciate the update and we are glad that the funds have been released into your account.
~A.C