JM
Jane M
1 reviews | Active since Mar 2019
05 Mar 2019, 22:58
Beware of Flight Centre
Flight Centre sold me a ticket last July for travel in December. The airline I was booked on was grounded. Flight Centre said I would have to purchase another ticket for my Christmas holiday. They would request a refund which would take between 2 -6 weeks. that was middle of December. They then told me I would have my refund by 8th March. Today they tell me they have to resubmit the request for refund with no date of payment offered. They have had my R7,500 since July 2018 and I now consider the non payment of the refund **********.
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Replies (2)
Flight Centre South Africa's replyOfficial
06 Mar 2019, 06:01Dear Jane
Thank you for reaching out to us. I want to assure you that getting to the bottom of your complaint is as important to us as it is to you.
We would appreciate the opportunity to clarify and to look into your experience, if you can please provide us with further details on your experience by emailing *** or reaching out to us on ***.
We would truly appreciate the opportunity to assist.
~ E.M.
Thank you for reaching out to us. I want to assure you that getting to the bottom of your complaint is as important to us as it is to you.
We would appreciate the opportunity to clarify and to look into your experience, if you can please provide us with further details on your experience by emailing *** or reaching out to us on ***.
We would truly appreciate the opportunity to assist.
~ E.M.
Flight Centre South Africa's reply06 Mar 2019, 06:01
Official
Dear Jane
Thank you for reaching out to us. I want to assure you that getting to the bottom of your complaint is as important to us as it is to you.
We would appreciate the opportunity to clarify and to look into your experience, if you can please provide us with further details on your experience by emailing *** or reaching out to us on ***.
We would truly appreciate the opportunity to assist.
~ E.M.
Thank you for reaching out to us. I want to assure you that getting to the bottom of your complaint is as important to us as it is to you.
We would appreciate the opportunity to clarify and to look into your experience, if you can please provide us with further details on your experience by emailing *** or reaching out to us on ***.
We would truly appreciate the opportunity to assist.
~ E.M.
Flight Centre South Africa's replyOfficial
06 Mar 2019, 13:00 Dear Jane
Our Customer Care department had been in contact with you to keep you updated on the progress of your refund application, however we are regrettably dependent on information from the airline and for the refund due from the airline.
It’s perfectly understandable that you’re frustrated with the circumstances. It's important to us that your experience with Flight Centre is an exceptional one and can assure you every effort has been made to expedite your refund application.
Although it is not standard policy and the funds have not yet been received by Flight Centre, in an attempt to amicably resolve your concerns a refund has been extended to you while we await the refunds from the airline.
~ E.M.
Our Customer Care department had been in contact with you to keep you updated on the progress of your refund application, however we are regrettably dependent on information from the airline and for the refund due from the airline.
It’s perfectly understandable that you’re frustrated with the circumstances. It's important to us that your experience with Flight Centre is an exceptional one and can assure you every effort has been made to expedite your refund application.
Although it is not standard policy and the funds have not yet been received by Flight Centre, in an attempt to amicably resolve your concerns a refund has been extended to you while we await the refunds from the airline.
~ E.M.
Flight Centre South Africa's reply06 Mar 2019, 13:00
Official
Dear Jane
Our Customer Care department had been in contact with you to keep you updated on the progress of your refund application, however we are regrettably dependent on information from the airline and for the refund due from the airline.
It’s perfectly understandable that you’re frustrated with the circumstances. It's important to us that your experience with Flight Centre is an exceptional one and can assure you every effort has been made to expedite your refund application.
Although it is not standard policy and the funds have not yet been received by Flight Centre, in an attempt to amicably resolve your concerns a refund has been extended to you while we await the refunds from the airline.
~ E.M.
Our Customer Care department had been in contact with you to keep you updated on the progress of your refund application, however we are regrettably dependent on information from the airline and for the refund due from the airline.
It’s perfectly understandable that you’re frustrated with the circumstances. It's important to us that your experience with Flight Centre is an exceptional one and can assure you every effort has been made to expedite your refund application.
Although it is not standard policy and the funds have not yet been received by Flight Centre, in an attempt to amicably resolve your concerns a refund has been extended to you while we await the refunds from the airline.
~ E.M.