EL
Elisabeth L
1 reviews | Active since Oct 2019
09 Oct 2019, 02:45
Being bul**** at flight centre
Day one I go to flight centre. They give me the flight ticket price. Day 2 the price has significantly raised. They assure me its because of flight fluctuations. After discovering not the truth, they gave me a discount. They said I can get free travel insurance. However after asking for it at ABSA, I realized I could not as I had to pay with one card for the flight ticket to get this. They swore they told me this. Did not. No communication, rudeness...bluntly put: Being bul**** as a customer!
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Replies (2)
Flight Centre South Africa's replyOfficial
09 Oct 2019, 06:11Dear Elisabeth
The experience you've shared with us is most certainly not what we want for our customers. We deeply value fairness and would always want to ensure we get to the bottom of what happened during your interaction.
We are aware that your concerns have been raised with our Customer Experience experts and that they will be providing you with complete feedback on the matter once they have investigated what transpired.
~E.M.
The experience you've shared with us is most certainly not what we want for our customers. We deeply value fairness and would always want to ensure we get to the bottom of what happened during your interaction.
We are aware that your concerns have been raised with our Customer Experience experts and that they will be providing you with complete feedback on the matter once they have investigated what transpired.
~E.M.
Flight Centre South Africa's reply09 Oct 2019, 06:11
Official
Dear Elisabeth
The experience you've shared with us is most certainly not what we want for our customers. We deeply value fairness and would always want to ensure we get to the bottom of what happened during your interaction.
We are aware that your concerns have been raised with our Customer Experience experts and that they will be providing you with complete feedback on the matter once they have investigated what transpired.
~E.M.
The experience you've shared with us is most certainly not what we want for our customers. We deeply value fairness and would always want to ensure we get to the bottom of what happened during your interaction.
We are aware that your concerns have been raised with our Customer Experience experts and that they will be providing you with complete feedback on the matter once they have investigated what transpired.
~E.M.
Flight Centre South Africa's replyOfficial
11 Oct 2019, 10:55Dear Elisabeth
Thank you for allowing us the opportunity to look into your concerns and for staying in touch with our Customer Experience team.
As clarified, we are unfortunately not privy to the policy and procedures of other insurance service providers and cannot confirm what their requirements are. We appreciate your feedback conveyed regarding your experience and will always strive to ensure that our travel experts exercise the duty of care when interacting with our customers.
~E.M.
Thank you for allowing us the opportunity to look into your concerns and for staying in touch with our Customer Experience team.
As clarified, we are unfortunately not privy to the policy and procedures of other insurance service providers and cannot confirm what their requirements are. We appreciate your feedback conveyed regarding your experience and will always strive to ensure that our travel experts exercise the duty of care when interacting with our customers.
~E.M.
Flight Centre South Africa's reply11 Oct 2019, 10:55
Official
Dear Elisabeth
Thank you for allowing us the opportunity to look into your concerns and for staying in touch with our Customer Experience team.
As clarified, we are unfortunately not privy to the policy and procedures of other insurance service providers and cannot confirm what their requirements are. We appreciate your feedback conveyed regarding your experience and will always strive to ensure that our travel experts exercise the duty of care when interacting with our customers.
~E.M.
Thank you for allowing us the opportunity to look into your concerns and for staying in touch with our Customer Experience team.
As clarified, we are unfortunately not privy to the policy and procedures of other insurance service providers and cannot confirm what their requirements are. We appreciate your feedback conveyed regarding your experience and will always strive to ensure that our travel experts exercise the duty of care when interacting with our customers.
~E.M.