SA
Sean A
1 reviews | Active since Jul 2012
16 Mar 2024, 12:01
Begging for professional service
I am truly struggling to cook a simple trip to Bali with one of the agents who doesn’t read my emails for context, provide vague feedback and requires follow ups to do his job.
I have no requested another consultant for assistance.
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
16 Mar 2024, 14:24We're sorry to hear of your experience with us Sean. A member of our Customer Experience team will be in contact with you soon to further assist. ~L.V
Flight Centre South Africa's reply16 Mar 2024, 14:24
Official
We're sorry to hear of your experience with us Sean. A member of our Customer Experience team will be in contact with you soon to further assist. ~L.V
Flight Centre South Africa's replyOfficial
05 Apr 2024, 14:57Dear Sean A
We have reviewed all documentation pertaining to your interaction and discussed your concerns with the relevant parties.
Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration. On behalf of Flight Centre Travel Group, we regret that this was not translated in the interaction with our travel expert. We have discussed your concerns with the consultant who has expressed his sincere regret that his service has left you less than satisfied.
We appreciate you taking the time to share your feedback on your recent interaction with us.
Kind Regards
~T.M
We have reviewed all documentation pertaining to your interaction and discussed your concerns with the relevant parties.
Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration. On behalf of Flight Centre Travel Group, we regret that this was not translated in the interaction with our travel expert. We have discussed your concerns with the consultant who has expressed his sincere regret that his service has left you less than satisfied.
We appreciate you taking the time to share your feedback on your recent interaction with us.
Kind Regards
~T.M
Flight Centre South Africa's reply05 Apr 2024, 14:57
Official
Dear Sean A
We have reviewed all documentation pertaining to your interaction and discussed your concerns with the relevant parties.
Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration. On behalf of Flight Centre Travel Group, we regret that this was not translated in the interaction with our travel expert. We have discussed your concerns with the consultant who has expressed his sincere regret that his service has left you less than satisfied.
We appreciate you taking the time to share your feedback on your recent interaction with us.
Kind Regards
~T.M
We have reviewed all documentation pertaining to your interaction and discussed your concerns with the relevant parties.
Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration. On behalf of Flight Centre Travel Group, we regret that this was not translated in the interaction with our travel expert. We have discussed your concerns with the consultant who has expressed his sincere regret that his service has left you less than satisfied.
We appreciate you taking the time to share your feedback on your recent interaction with us.
Kind Regards
~T.M