SK
Stienie K
1 reviews | Active since Mar 2019
03 Mar 2019, 07:23
Be warned
They offer very good prices for a flight but do not give you a proper warning about all the extra costs you will encounter (amounting to more than the actual price difference) and also the time constraint on the flights. And then when you want to make a change to the booking they tell you nothing can be changed you must make a new booking or stick with what you have and ensure that you make haste when arriving at the airport as if you have control over the time to wait for your suitcases, customs and trains. This is extremely bad service
Helpful (0)
Replies (6)0
Replies (6)
Flight Centre South Africa's replyOfficial
03 Mar 2019, 10:28Dear Stienie
Thank you for sharing your experience with us.
We are extremely committed to explaining travel to our customers and would like to investigate why there seems to be a breakdown in communication with your booking. Please provide us with more detail by emailing *** or calling us on ***.
We would appreciate the opportunity to assist you.
~K.T
Thank you for sharing your experience with us.
We are extremely committed to explaining travel to our customers and would like to investigate why there seems to be a breakdown in communication with your booking. Please provide us with more detail by emailing *** or calling us on ***.
We would appreciate the opportunity to assist you.
~K.T
Flight Centre South Africa's reply03 Mar 2019, 10:28
Official
Dear Stienie
Thank you for sharing your experience with us.
We are extremely committed to explaining travel to our customers and would like to investigate why there seems to be a breakdown in communication with your booking. Please provide us with more detail by emailing *** or calling us on ***.
We would appreciate the opportunity to assist you.
~K.T
Thank you for sharing your experience with us.
We are extremely committed to explaining travel to our customers and would like to investigate why there seems to be a breakdown in communication with your booking. Please provide us with more detail by emailing *** or calling us on ***.
We would appreciate the opportunity to assist you.
~K.T
SK
Stienie K's updateReviewer Update
03 Mar 2019, 10:51I have done that (phoning) and was told nothing can be changed that is just how it is. On e-mail someone assisted me up to a point and the just stopped replying to me when I asked how my booking can be changed
SK
Stienie K's update03 Mar 2019, 10:51
Reviewer Update
I have done that (phoning) and was told nothing can be changed that is just how it is. On e-mail someone assisted me up to a point and the just stopped replying to me when I asked how my booking can be changed
Flight Centre South Africa's replyOfficial
03 Mar 2019, 13:02Dear Stienie
We believe that you have been dealing with one of our consultants. We are offering assistance from our Customer Care department based at head office. If you would like assistance from Customer Care, kindly provide us with more detail on the contact information provided.
~K.T
We believe that you have been dealing with one of our consultants. We are offering assistance from our Customer Care department based at head office. If you would like assistance from Customer Care, kindly provide us with more detail on the contact information provided.
~K.T
Flight Centre South Africa's reply03 Mar 2019, 13:02
Official
Dear Stienie
We believe that you have been dealing with one of our consultants. We are offering assistance from our Customer Care department based at head office. If you would like assistance from Customer Care, kindly provide us with more detail on the contact information provided.
~K.T
We believe that you have been dealing with one of our consultants. We are offering assistance from our Customer Care department based at head office. If you would like assistance from Customer Care, kindly provide us with more detail on the contact information provided.
~K.T
SK
Stienie K's updateReviewer Update
03 Mar 2019, 16:27Hi
I sent the e-mail to the address above and await your response ASAP. Regards
SK
Stienie K's update03 Mar 2019, 16:27
Reviewer Update
Hi
I sent the e-mail to the address above and await your response ASAP. Regards
SK
Stienie K's updateReviewer Update
06 Mar 2019, 10:37Well after a few e-mails and two phone calls I am still sitting with the problem, and the reply still is you cannot change the booking (except if you pay R4100 to change to a different connecting airport). What sense does that make if the complaint is about R1700 extra fees payable for a more expensive visa and travel to the other airport? I am extremely disappointed in the way this was dealt with. To also tell me a change was made to the website because I am not the only unhappy person does not give me my R5100 loss I will experience !! A different booking with a longer layover time would have cost me R800 more on the day of the booking (even today), if I was clearly made aware of the extra costs I would obviously have gone for that flight.
SK
Stienie K's update06 Mar 2019, 10:37
Reviewer Update
Well after a few e-mails and two phone calls I am still sitting with the problem, and the reply still is you cannot change the booking (except if you pay R4100 to change to a different connecting airport). What sense does that make if the complaint is about R1700 extra fees payable for a more expensive visa and travel to the other airport? I am extremely disappointed in the way this was dealt with. To also tell me a change was made to the website because I am not the only unhappy person does not give me my R5100 loss I will experience !! A different booking with a longer layover time would have cost me R800 more on the day of the booking (even today), if I was clearly made aware of the extra costs I would obviously have gone for that flight.
Flight Centre South Africa's replyOfficial
06 Mar 2019, 12:32Dear Stienie
Our Customer Care department has investigated the matter to understand the frustrations surrounding your booking. The booking was confirmed by reviewing the trip details on the Online Booking Tool. When transacting with us Online, our customers have full ownership of their booking by searching, selecting, reviewing and accepting all details as well as the payment associated with the booking. Our intention would never be to place our customer in a position where they are unhappy with their experience with us, however, we confirm that the details for your booking inclusive of the transit times were available to you prior to you accepting the booking and making payment.
The change penalties that have been quoted to you are in line with the fare rules and terms & conditions you had accepted at the time of booking. Please be assured that we have provided you with all feedback and avenues available to change your booking.
~ E.M.
Our Customer Care department has investigated the matter to understand the frustrations surrounding your booking. The booking was confirmed by reviewing the trip details on the Online Booking Tool. When transacting with us Online, our customers have full ownership of their booking by searching, selecting, reviewing and accepting all details as well as the payment associated with the booking. Our intention would never be to place our customer in a position where they are unhappy with their experience with us, however, we confirm that the details for your booking inclusive of the transit times were available to you prior to you accepting the booking and making payment.
The change penalties that have been quoted to you are in line with the fare rules and terms & conditions you had accepted at the time of booking. Please be assured that we have provided you with all feedback and avenues available to change your booking.
~ E.M.
Flight Centre South Africa's reply06 Mar 2019, 12:32
Official
Dear Stienie
Our Customer Care department has investigated the matter to understand the frustrations surrounding your booking. The booking was confirmed by reviewing the trip details on the Online Booking Tool. When transacting with us Online, our customers have full ownership of their booking by searching, selecting, reviewing and accepting all details as well as the payment associated with the booking. Our intention would never be to place our customer in a position where they are unhappy with their experience with us, however, we confirm that the details for your booking inclusive of the transit times were available to you prior to you accepting the booking and making payment.
The change penalties that have been quoted to you are in line with the fare rules and terms & conditions you had accepted at the time of booking. Please be assured that we have provided you with all feedback and avenues available to change your booking.
~ E.M.
Our Customer Care department has investigated the matter to understand the frustrations surrounding your booking. The booking was confirmed by reviewing the trip details on the Online Booking Tool. When transacting with us Online, our customers have full ownership of their booking by searching, selecting, reviewing and accepting all details as well as the payment associated with the booking. Our intention would never be to place our customer in a position where they are unhappy with their experience with us, however, we confirm that the details for your booking inclusive of the transit times were available to you prior to you accepting the booking and making payment.
The change penalties that have been quoted to you are in line with the fare rules and terms & conditions you had accepted at the time of booking. Please be assured that we have provided you with all feedback and avenues available to change your booking.
~ E.M.