WB
Wayne B
1 reviews | Active since Mar 2011
01 Jun 2021, 18:31
Be careful using the online bookings accuracy!
Be particularly careful booking online flights with flight Centre at the moment. They are accepting payments for booking on flights which are actually banned. A few days later you will be advised that the flight is actually cancelled and that you must now wait roughly 16 weeks for a refund.
I will never use their services again. Rather contact the airlines directly.
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
01 Jun 2021, 19:45Dear Wayne
Thank you for sharing your experience with us. We always want to ensure we understand what had lead to your disappointment and to ensure we learn from your experience.
Our Customer Experience team will be looking into your concerns and will be in touch with you directly.
~E.M.
Thank you for sharing your experience with us. We always want to ensure we understand what had lead to your disappointment and to ensure we learn from your experience.
Our Customer Experience team will be looking into your concerns and will be in touch with you directly.
~E.M.
Flight Centre South Africa's reply01 Jun 2021, 19:45
Official
Dear Wayne
Thank you for sharing your experience with us. We always want to ensure we understand what had lead to your disappointment and to ensure we learn from your experience.
Our Customer Experience team will be looking into your concerns and will be in touch with you directly.
~E.M.
Thank you for sharing your experience with us. We always want to ensure we understand what had lead to your disappointment and to ensure we learn from your experience.
Our Customer Experience team will be looking into your concerns and will be in touch with you directly.
~E.M.
Flight Centre South Africa's replyOfficial
03 Jun 2021, 16:22Dear Wayne
Thank you once again for the chance to look into your concerns. Our Customer Experience team have been in touch and shared feedback on what had been uncovered during their investigation. We truly hope the outcome and resolution presented, will go a long way towards ensuring you know that your feedback has been heard.
We always welcome feedback and the chance to learn from our customers' experiences.
~E.M.
Thank you once again for the chance to look into your concerns. Our Customer Experience team have been in touch and shared feedback on what had been uncovered during their investigation. We truly hope the outcome and resolution presented, will go a long way towards ensuring you know that your feedback has been heard.
We always welcome feedback and the chance to learn from our customers' experiences.
~E.M.
Flight Centre South Africa's reply03 Jun 2021, 16:22
Official
Dear Wayne
Thank you once again for the chance to look into your concerns. Our Customer Experience team have been in touch and shared feedback on what had been uncovered during their investigation. We truly hope the outcome and resolution presented, will go a long way towards ensuring you know that your feedback has been heard.
We always welcome feedback and the chance to learn from our customers' experiences.
~E.M.
Thank you once again for the chance to look into your concerns. Our Customer Experience team have been in touch and shared feedback on what had been uncovered during their investigation. We truly hope the outcome and resolution presented, will go a long way towards ensuring you know that your feedback has been heard.
We always welcome feedback and the chance to learn from our customers' experiences.
~E.M.