TS
Tinyiko S
1 reviews | Active since May 2013
08 Dec 2022, 07:14
Bad service from junior staff member to senior.
They gave me my money back, after failing to deliver, I was promised that they will give me feedback after their investigations but nothing. To my understanding is that you send a request for quotes then the agent calls your with regards. Then their agent deviated from what I wanted to buy, talking to her telephonically I thought we had an understanding of what I wanted, then the manager took over, instead of trying to fix the problem he made it worse failing to deliver on something that was still on their specials. Then someone dealing with complaints requested emails and communications from me promised to get back to me till to date.
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Replies (3)0
Replies (3)
Flight Centre South Africa's replyOfficial
08 Dec 2022, 07:46Dear Tinyiko S,
Thank you for sharing your concerns with us here. We can confirm that our Customer Experience team is in receipt of the concerns raised and we appreciate the opportunity to try and resolve this matter.
~R.N.
~R.N.
Flight Centre South Africa's reply08 Dec 2022, 07:46
Official
Dear Tinyiko S,
Thank you for sharing your concerns with us here. We can confirm that our Customer Experience team is in receipt of the concerns raised and we appreciate the opportunity to try and resolve this matter.
~R.N.
~R.N.
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Tinyiko S's updateReviewer Update
08 Dec 2022, 09:45That's the same feedback I received the last time, this company does not have any customers service excellence, you put someone through hell without a decent apology and it's business as usual to hell with just one unhappy client.
TS
Tinyiko S's update08 Dec 2022, 09:45
Reviewer Update
That's the same feedback I received the last time, this company does not have any customers service excellence, you put someone through hell without a decent apology and it's business as usual to hell with just one unhappy client.
Flight Centre South Africa's replyOfficial
08 Dec 2022, 10:03Dear Tinyiko S,
We are truly sorry to hear you feel this way. We will escalate the matter on your behalf to Management.
~R.N.
~R.N.
Flight Centre South Africa's reply08 Dec 2022, 10:03
Official
Dear Tinyiko S,
We are truly sorry to hear you feel this way. We will escalate the matter on your behalf to Management.
~R.N.
~R.N.