1 reviews | Active since Aug 2020
Bad service from Flight centre
I have had the worst service ever, I had to return from New Zealand to SA on the 17th of March 2020. They could not change my flight date or issue a refund. I had to urgently buy another ticket through Qantas to get back to South Africa. Since the 17th of March I have done over 10 follow up and I am yet to get my refund on my return flight. My last call to Zoe Thring was so rude to me. She promised in July that my refund will be paid the 2nd week in August when I followed up I was ignored. When I called I was treated with disrespect. More promises were made and hopefully by the end of the week I will get my refund. It is clear that between Zoe and Selephi they really don't know much about customer service. How do you wait 5 -6 Months to process a refund.
Thank you for sharing your experience with us. We understand that this has been a frustrating process and we would never want that for any customer experience.
During this unprecedented time, refunds and the refunds processing time from the relevant airlines have been greatly affected and regrettably at times, can take up to 6 months. In saying that we will always want to treat every interaction with the respect it deserves and we apologise that this had not been your experience.
Our Customer Experience team will be looking into the matter and will be in contact with you directly.
~Emily
Thank you for sharing your experience with us. We understand that this has been a frustrating process and we would never want that for any customer experience.
During this unprecedented time, refunds and the refunds processing time from the relevant airlines have been greatly affected and regrettably at times, can take up to 6 months. In saying that we will always want to treat every interaction with the respect it deserves and we apologise that this had not been your experience.
Our Customer Experience team will be looking into the matter and will be in contact with you directly.
~Emily
We sincerely appreciate your feedback and the opportunity to learn from your experience. Our Customer Experience expert will certainly be looking into the matter and will reach out to you directly.
~Emily
We sincerely appreciate your feedback and the opportunity to learn from your experience. Our Customer Experience expert will certainly be looking into the matter and will reach out to you directly.
~Emily