FB
Francois B
1 reviews | Active since Oct 2024
08 Oct 2024, 14:22
Bad service - Flight Centre, The Grove, Oretoria
We had a frustating experience with FC in the Grove, Pretoria. On 3 rd Oct.2024, we bought a flight ticked, but according to the "agent" Bertus the ticket could not be issued. We were requested to collect it the next day - also not issued, as "some one" issued the "wrong" ticket. On 8 Oct 2024 the ticket was isued - still "wrong". We are still waiting for the "correct ticket". We paid the full amount in day one, but still no "corret ticket". Worse service ever - Totally unecceptable!!
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Replies (2)
Flight Centre South Africa's replyOfficial
08 Oct 2024, 14:36Dear Francois,
Thank you for taking the time to share your concerns with us. We sincerely apologise for how this experience has left you feeling and would like to get to the bottom of it. Our Customer Experience team will reach out to you directly to further assist.
~A.D
Thank you for taking the time to share your concerns with us. We sincerely apologise for how this experience has left you feeling and would like to get to the bottom of it. Our Customer Experience team will reach out to you directly to further assist.
~A.D
Flight Centre South Africa's reply08 Oct 2024, 14:36
Official
Dear Francois,
Thank you for taking the time to share your concerns with us. We sincerely apologise for how this experience has left you feeling and would like to get to the bottom of it. Our Customer Experience team will reach out to you directly to further assist.
~A.D
Thank you for taking the time to share your concerns with us. We sincerely apologise for how this experience has left you feeling and would like to get to the bottom of it. Our Customer Experience team will reach out to you directly to further assist.
~A.D
Flight Centre South Africa's replyOfficial
09 Oct 2024, 12:57Dear Francois. B
We want to genuinely apologize for the experience you have had with Flight Centre. We value every piece of customer feedback we receive, and it is clear that we did not meet your expectations in this instance.
Our The Grove branch has unfortunately been experiencing system outages that caused errors in issuing booked tickets through NDC. This issue affected your booking specifically and our consultant along with our I.T specialists ensured that the matter was resolved as quickly as possible. We apologise yet again for the inconvenience.
Your feelings are valid, and we want you to know that your concerns are being taken to heart. Here is how we are immediately addressing the situation:
1. We are conducting a thorough review of your feedback to understand where our processes can be improved.
2. We will be providing additional training to our team members to ensure better customer support experiences in the future.
We want to genuinely apologize for the experience you have had with Flight Centre. We value every piece of customer feedback we receive, and it is clear that we did not meet your expectations in this instance.
Our The Grove branch has unfortunately been experiencing system outages that caused errors in issuing booked tickets through NDC. This issue affected your booking specifically and our consultant along with our I.T specialists ensured that the matter was resolved as quickly as possible. We apologise yet again for the inconvenience.
Your feelings are valid, and we want you to know that your concerns are being taken to heart. Here is how we are immediately addressing the situation:
1. We are conducting a thorough review of your feedback to understand where our processes can be improved.
2. We will be providing additional training to our team members to ensure better customer support experiences in the future.
3. Bertus has provided you with both electronic and printed copies of the booking with the correct references and added luggage.
We are genuinely sorry and thank you for bringing this to our attention.
We are genuinely sorry and thank you for bringing this to our attention.
Warm regards ~ C.M
Flight Centre South Africa's reply09 Oct 2024, 12:57
Official
Dear Francois. B
We want to genuinely apologize for the experience you have had with Flight Centre. We value every piece of customer feedback we receive, and it is clear that we did not meet your expectations in this instance.
Our The Grove branch has unfortunately been experiencing system outages that caused errors in issuing booked tickets through NDC. This issue affected your booking specifically and our consultant along with our I.T specialists ensured that the matter was resolved as quickly as possible. We apologise yet again for the inconvenience.
Your feelings are valid, and we want you to know that your concerns are being taken to heart. Here is how we are immediately addressing the situation:
1. We are conducting a thorough review of your feedback to understand where our processes can be improved.
2. We will be providing additional training to our team members to ensure better customer support experiences in the future.
We want to genuinely apologize for the experience you have had with Flight Centre. We value every piece of customer feedback we receive, and it is clear that we did not meet your expectations in this instance.
Our The Grove branch has unfortunately been experiencing system outages that caused errors in issuing booked tickets through NDC. This issue affected your booking specifically and our consultant along with our I.T specialists ensured that the matter was resolved as quickly as possible. We apologise yet again for the inconvenience.
Your feelings are valid, and we want you to know that your concerns are being taken to heart. Here is how we are immediately addressing the situation:
1. We are conducting a thorough review of your feedback to understand where our processes can be improved.
2. We will be providing additional training to our team members to ensure better customer support experiences in the future.
3. Bertus has provided you with both electronic and printed copies of the booking with the correct references and added luggage.
We are genuinely sorry and thank you for bringing this to our attention.
We are genuinely sorry and thank you for bringing this to our attention.
Warm regards ~ C.M