RD
Riaan Dirk.bosman
1 reviews | Active since Jun 2023
18 Nov 2024, 12:35
BAD SERVICE FLIGHT CENTRE
I'm trying since Saturday to change my date of my flight. The cost was Saturday R1500 , when they send a link the time has expired . I got it changed now , But at a cost of R2900. This is the last time I will use Flight Centre . I will spread the news about the bad service on all social media places
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
18 Nov 2024, 12:38Dear Riaan
Thank you for sharing your concerns with us and we're truly sorry for your experience. Our Customer Experience team would like to get to the bottom of this and assist. Please expect direct communication from them.
~A.D
Thank you for sharing your concerns with us and we're truly sorry for your experience. Our Customer Experience team would like to get to the bottom of this and assist. Please expect direct communication from them.
~A.D
Flight Centre South Africa's reply18 Nov 2024, 12:38
Official
Dear Riaan
Thank you for sharing your concerns with us and we're truly sorry for your experience. Our Customer Experience team would like to get to the bottom of this and assist. Please expect direct communication from them.
~A.D
Thank you for sharing your concerns with us and we're truly sorry for your experience. Our Customer Experience team would like to get to the bottom of this and assist. Please expect direct communication from them.
~A.D
Flight Centre South Africa's replyOfficial
18 Nov 2024, 15:13 Dear Riaan.
Thanks for sharing your feedback with us and for allowing us the opportunity to respond. We are extremely sorry to know that you are unhappy with your recent booking experience via our Online booking platform.
Our online booking system uses dynamic pricing sourced from a Global flight booking platform that makes airline fares available to travel agencies around the world. A search for availability will return the supplier’s current live price on the fare category available on your search date. Should the lowest fare not be available, the next fare type will be offered. This may be different from the previous quoted price if payment is not made immediately as fares cannot be held for long and when payment is not made, the fare is released for sale by other agents operating on the portal.
Provisions for these factors affecting availability is noted within our terms and conditions and all agents include the following disclaimer when sending a quote to our customer:
Flight Centre South Africa's reply18 Nov 2024, 15:13
Official
Dear Riaan.
Thanks for sharing your feedback with us and for allowing us the opportunity to respond. We are extremely sorry to know that you are unhappy with your recent booking experience via our Online booking platform.
Our online booking system uses dynamic pricing sourced from a Global flight booking platform that makes airline fares available to travel agencies around the world. A search for availability will return the supplier’s current live price on the fare category available on your search date. Should the lowest fare not be available, the next fare type will be offered. This may be different from the previous quoted price if payment is not made immediately as fares cannot be held for long and when payment is not made, the fare is released for sale by other agents operating on the portal.
Provisions for these factors affecting availability is noted within our terms and conditions and all agents include the following disclaimer when sending a quote to our customer: