RM
Ravithi M
1 reviews | Active since Oct 2017
20 Jul 2020, 14:23
BAD SERVICE - FLIGHT CENTRE
On the 16th January 2020 , my sisters and I booked a flight from Johannesburg to Istanbul via Abu Dhabi. Date of dept 20.05.2020 return 27.05.2020 From the period of Covid, on the 17th March 2020 we were advise by Sonia Mat****e that our flights will be cancelled and she is applying for a refund should take about 12 weeks , Sonia was at flight centre Lakeside Mall, now she is Clear Water Mall. To date 20.07.2020 no refund and this is for 3 us. how long must we wait ??????????????? never will i book with again.
Helpful (0)
Replies (6)0
Replies (6)
Flight Centre South Africa's replyOfficial
20 Jul 2020, 14:34Dear Ravithi M
Thank you for reaching out and for letting us know that your experience hasn't been a seamless one. We will be looking into the matter of your refund application to understand why there had not been any progress to date.
Although during this unprecedented time, we have been undeniably affected by refund delays, we understand that based on your feedback you have exceeded the 12 week average processing time. A Customer Experience expert will be in touch to ensure we get to the bottom of the refund delay.
~Emily
Thank you for reaching out and for letting us know that your experience hasn't been a seamless one. We will be looking into the matter of your refund application to understand why there had not been any progress to date.
Although during this unprecedented time, we have been undeniably affected by refund delays, we understand that based on your feedback you have exceeded the 12 week average processing time. A Customer Experience expert will be in touch to ensure we get to the bottom of the refund delay.
~Emily
Flight Centre South Africa's reply20 Jul 2020, 14:34
Official
Dear Ravithi M
Thank you for reaching out and for letting us know that your experience hasn't been a seamless one. We will be looking into the matter of your refund application to understand why there had not been any progress to date.
Although during this unprecedented time, we have been undeniably affected by refund delays, we understand that based on your feedback you have exceeded the 12 week average processing time. A Customer Experience expert will be in touch to ensure we get to the bottom of the refund delay.
~Emily
Thank you for reaching out and for letting us know that your experience hasn't been a seamless one. We will be looking into the matter of your refund application to understand why there had not been any progress to date.
Although during this unprecedented time, we have been undeniably affected by refund delays, we understand that based on your feedback you have exceeded the 12 week average processing time. A Customer Experience expert will be in touch to ensure we get to the bottom of the refund delay.
~Emily
Flight Centre South Africa's replyOfficial
20 Jul 2020, 15:46Dear Ravithi M
We confirm that one of our team has been in touch with you directly.
~Kim
We confirm that one of our team has been in touch with you directly.
~Kim
Flight Centre South Africa's reply20 Jul 2020, 15:46
Official
Dear Ravithi M
We confirm that one of our team has been in touch with you directly.
~Kim
We confirm that one of our team has been in touch with you directly.
~Kim
RM
Ravithi M's updateReviewer Update
20 Jul 2020, 15:48Hi Kim
thanks for the prompt response , Angela contacted me .
she will provide info by COB tomorrow .
kind
Regards
thanks for the prompt response , Angela contacted me .
she will provide info by COB tomorrow .
kind
Regards
RM
Ravithi M's update20 Jul 2020, 15:48
Reviewer Update
Hi Kim
thanks for the prompt response , Angela contacted me .
she will provide info by COB tomorrow .
kind
Regards
thanks for the prompt response , Angela contacted me .
she will provide info by COB tomorrow .
kind
Regards
Flight Centre South Africa's replyOfficial
21 Jul 2020, 16:07Dear Ravithi M
We confirm that feedback has been afforded to you and that this matter will be finalised shortly. We appreciate the opportunity to get to the bottom of this matter for you and apologise once again for the inconvenience experienced.
~Kim
We confirm that feedback has been afforded to you and that this matter will be finalised shortly. We appreciate the opportunity to get to the bottom of this matter for you and apologise once again for the inconvenience experienced.
~Kim
Flight Centre South Africa's reply21 Jul 2020, 16:07
Official
Dear Ravithi M
We confirm that feedback has been afforded to you and that this matter will be finalised shortly. We appreciate the opportunity to get to the bottom of this matter for you and apologise once again for the inconvenience experienced.
~Kim
We confirm that feedback has been afforded to you and that this matter will be finalised shortly. We appreciate the opportunity to get to the bottom of this matter for you and apologise once again for the inconvenience experienced.
~Kim
RM
Dear Kim
Thank you to Angela Cotty for handling our query very efficiently and professional , Angela solved this query within two working days . The refund is in my account .
Thank You Angela for all your assistance , continuing communication.
kind
Regards
Ravithi M's updateReviewer Update
23 Jul 2020, 06:35Dear Kim
Thank you to Angela Cotty for handling our query very efficiently and professional , Angela solved this query within two working days . The refund is in my account .
Thank You Angela for all your assistance , continuing communication.
kind
Regards
RM
Ravithi M's update23 Jul 2020, 06:35
Reviewer Update
Dear Kim
Thank you to Angela Cotty for handling our query very efficiently and professional , Angela solved this query within two working days . The refund is in my account .
Thank You Angela for all your assistance , continuing communication.
kind
Regards
Flight Centre South Africa's replyOfficial
23 Jul 2020, 07:45Dear Ravithi M
Thank you for taking the time to share the outcome of the investigation here and for giving Angela recognition for the assistance she offered in resolving your concerns.
We once again apologise for any inconvenience experienced and greatly appreciate the opportunity you afforded us to assist.
We will ensure this great feedback is shared with Angela and the Customer Experience team and that she is recognised for her contribution to your end-experience.
~Emily
Thank you for taking the time to share the outcome of the investigation here and for giving Angela recognition for the assistance she offered in resolving your concerns.
We once again apologise for any inconvenience experienced and greatly appreciate the opportunity you afforded us to assist.
We will ensure this great feedback is shared with Angela and the Customer Experience team and that she is recognised for her contribution to your end-experience.
~Emily
Flight Centre South Africa's reply23 Jul 2020, 07:45
Official
Dear Ravithi M
Thank you for taking the time to share the outcome of the investigation here and for giving Angela recognition for the assistance she offered in resolving your concerns.
We once again apologise for any inconvenience experienced and greatly appreciate the opportunity you afforded us to assist.
We will ensure this great feedback is shared with Angela and the Customer Experience team and that she is recognised for her contribution to your end-experience.
~Emily
Thank you for taking the time to share the outcome of the investigation here and for giving Angela recognition for the assistance she offered in resolving your concerns.
We once again apologise for any inconvenience experienced and greatly appreciate the opportunity you afforded us to assist.
We will ensure this great feedback is shared with Angela and the Customer Experience team and that she is recognised for her contribution to your end-experience.
~Emily