YVDM
Yolandie Van Der Merwe
1 reviews | Active since Feb 2010
02 Sept 2020, 19:30
Bad service
I have been waiting 12 weeks for my refund from The Glen branch. They told me 12 weeks now they saying 5 months because they waiting for Swiss Air. The Manager Samantha is so rude she does not even give me a chance to talk. Everyone is blaming covid. Bull man! If i dont contact them i dont get feedback. They were all at home so what have they been doing???? This is unacceptable. Quick to take your money but no customer service! I will never deal with them again
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Replies (1)
Flight Centre South Africa's replyOfficial
03 Sept 2020, 08:48Dear Yolandie
We understand that it is frustrating waiting on a refund. We unfortunately cannot refund monies that we have not received from the supplier. Refunds have been considerably delayed by suppliers in light of Covid-19. We understand that this is a massive inconvenience and if there was anything we could do to expedite the process, we would.
The regional manager for The Glen as well as our Customer Experience team have been made aware of your concerns and will be in touch with directly.
~Kim
We understand that it is frustrating waiting on a refund. We unfortunately cannot refund monies that we have not received from the supplier. Refunds have been considerably delayed by suppliers in light of Covid-19. We understand that this is a massive inconvenience and if there was anything we could do to expedite the process, we would.
The regional manager for The Glen as well as our Customer Experience team have been made aware of your concerns and will be in touch with directly.
~Kim
Flight Centre South Africa's reply03 Sept 2020, 08:48
Official
Dear Yolandie
We understand that it is frustrating waiting on a refund. We unfortunately cannot refund monies that we have not received from the supplier. Refunds have been considerably delayed by suppliers in light of Covid-19. We understand that this is a massive inconvenience and if there was anything we could do to expedite the process, we would.
The regional manager for The Glen as well as our Customer Experience team have been made aware of your concerns and will be in touch with directly.
~Kim
We understand that it is frustrating waiting on a refund. We unfortunately cannot refund monies that we have not received from the supplier. Refunds have been considerably delayed by suppliers in light of Covid-19. We understand that this is a massive inconvenience and if there was anything we could do to expedite the process, we would.
The regional manager for The Glen as well as our Customer Experience team have been made aware of your concerns and will be in touch with directly.
~Kim