DM
Darleen M
1 reviews | Active since Feb 2023
22 Feb 2023, 11:27
Bad service/ false advertising
This morning I went on the net to look for cheap flight for my trip next month. So Flight Centre came up with the cheapest as it had a special from durban to lanseria for R914. So I clicked to book the flight but it was not allowing me. I closed the browser to do the booking all over again and it gives me the same price but does not allow me to go through with the booking. So I contacted them via email to find out what was going on and the lady tells me it's a one way and not a return ticket yet I have proof of a screen shot and and screen recording of the return flight being R914. So now after the email I go back to check and the flight is now R1780. It very frustrating when a Company gets advertising wrong and then refuses to give the special to you yet they advertised for it.
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
22 Feb 2023, 13:40Dear Darleen,
Thank you for letting us know that you have been disappointed. We have noted that your feedback is with our Customer Experience department already and that they are assisting.
~A.C
Thank you for letting us know that you have been disappointed. We have noted that your feedback is with our Customer Experience department already and that they are assisting.
~A.C
Flight Centre South Africa's reply22 Feb 2023, 13:40
Official
Dear Darleen,
Thank you for letting us know that you have been disappointed. We have noted that your feedback is with our Customer Experience department already and that they are assisting.
~A.C
Thank you for letting us know that you have been disappointed. We have noted that your feedback is with our Customer Experience department already and that they are assisting.
~A.C
Flight Centre South Africa's replyOfficial
10 Mar 2023, 13:21Dear Darleen M
All prices for bookings advertised by us are subject to availability and can be withdrawn or varied without notice to you. Advertised prices may be limited to travel within specified dates. We will confirm the correct price with you at the time of payment. Prices are subject to change until payment has been secured in full, from you.
Subsequently, we may correct any pricing errors on our websites at any time. If a booking price contains an inadvertent and obvious error, we are not bound by it and will be entitled to correct the error in the displayed price. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. We are under no obligation to honour a misquote and may correct the pricing prior to payment being taken.
Per your communication you confirm that the online booking portal corrected the booking error prior to the payment being taken. With the aforementioned in mind, we sincerely regret that Flight Centre is unable to accommodate your request for a reservation at the incorrect pricing.
We note that this is not your desired outcome, however we trust the above will provide you with clarity in this regard.
Kind Regards ~ T.M
All prices for bookings advertised by us are subject to availability and can be withdrawn or varied without notice to you. Advertised prices may be limited to travel within specified dates. We will confirm the correct price with you at the time of payment. Prices are subject to change until payment has been secured in full, from you.
Subsequently, we may correct any pricing errors on our websites at any time. If a booking price contains an inadvertent and obvious error, we are not bound by it and will be entitled to correct the error in the displayed price. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. We are under no obligation to honour a misquote and may correct the pricing prior to payment being taken.
Per your communication you confirm that the online booking portal corrected the booking error prior to the payment being taken. With the aforementioned in mind, we sincerely regret that Flight Centre is unable to accommodate your request for a reservation at the incorrect pricing.
We note that this is not your desired outcome, however we trust the above will provide you with clarity in this regard.
Kind Regards ~ T.M
Flight Centre South Africa's reply10 Mar 2023, 13:21
Official
Dear Darleen M
All prices for bookings advertised by us are subject to availability and can be withdrawn or varied without notice to you. Advertised prices may be limited to travel within specified dates. We will confirm the correct price with you at the time of payment. Prices are subject to change until payment has been secured in full, from you.
Subsequently, we may correct any pricing errors on our websites at any time. If a booking price contains an inadvertent and obvious error, we are not bound by it and will be entitled to correct the error in the displayed price. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. We are under no obligation to honour a misquote and may correct the pricing prior to payment being taken.
Per your communication you confirm that the online booking portal corrected the booking error prior to the payment being taken. With the aforementioned in mind, we sincerely regret that Flight Centre is unable to accommodate your request for a reservation at the incorrect pricing.
We note that this is not your desired outcome, however we trust the above will provide you with clarity in this regard.
Kind Regards ~ T.M
All prices for bookings advertised by us are subject to availability and can be withdrawn or varied without notice to you. Advertised prices may be limited to travel within specified dates. We will confirm the correct price with you at the time of payment. Prices are subject to change until payment has been secured in full, from you.
Subsequently, we may correct any pricing errors on our websites at any time. If a booking price contains an inadvertent and obvious error, we are not bound by it and will be entitled to correct the error in the displayed price. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. We are under no obligation to honour a misquote and may correct the pricing prior to payment being taken.
Per your communication you confirm that the online booking portal corrected the booking error prior to the payment being taken. With the aforementioned in mind, we sincerely regret that Flight Centre is unable to accommodate your request for a reservation at the incorrect pricing.
We note that this is not your desired outcome, however we trust the above will provide you with clarity in this regard.
Kind Regards ~ T.M