FC
Frits C
1 reviews | Active since May 2020
11 Dec 2023, 18:28
Bad service
Made one letter spelling mistake on my name, I immediately inform Flight centre of it and this is their ridiculous answer!! “I can rebook a flight in the correct name and collect payment for a new ticket. Once that ticket is issued, I can apply for a full refund on the incorrect ticket less a R965 administation fee. This refund can take a minimum of 12 weeks to comde back from Airline. Very unhelpful I will never used Flight Center again, bad bad bad service!!
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
11 Dec 2023, 18:34Dear Frits, thank you for reaching out and reviewing your experience with us. We're sorry to hear of your disappointment and empathise with your frustration. Unfortunately, we are limited by the rules and procedures of each relevant airline company during incidents such as these. However, our Customer Experience team will be happy to look into this on your behalf and see if there's a way around this.
A member of the team will reach out to you soon. ~L.V
A member of the team will reach out to you soon. ~L.V
Flight Centre South Africa's reply11 Dec 2023, 18:34
Official
Dear Frits, thank you for reaching out and reviewing your experience with us. We're sorry to hear of your disappointment and empathise with your frustration. Unfortunately, we are limited by the rules and procedures of each relevant airline company during incidents such as these. However, our Customer Experience team will be happy to look into this on your behalf and see if there's a way around this.
A member of the team will reach out to you soon. ~L.V
A member of the team will reach out to you soon. ~L.V
Flight Centre South Africa's replyOfficial
13 Dec 2023, 16:53Good Day Frits C
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
Records indicate your booking was made on our online booking platform and there was no human intervention from Flight Centre’s side. Once a booking is reserved the fare rules of the ticket and the supplier terms come into effect and Flight Centre is unable to negate these terms.
Therefore, when you reached out to our Online Support team the respective agent contacted the airline regarding the spelling error. In a bid to assist, she attempted to obtain a waiver for the spelling error, and this was regrettably denied by the airline who reserved their rights in this matter.
We genuinely regret that you remain dissatisfied with the options provided, however we confirm the options provided to you are the same options afforded by the airline. As Flight Centre has not retained your funds, we are unable to afford an upfront refund.
We trust you will find the above in order and remain at your disposal.
Kind Regards
~T.M
~T.M
Flight Centre South Africa's reply13 Dec 2023, 16:53
Official
Good Day Frits C
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
Records indicate your booking was made on our online booking platform and there was no human intervention from Flight Centre’s side. Once a booking is reserved the fare rules of the ticket and the supplier terms come into effect and Flight Centre is unable to negate these terms.
Therefore, when you reached out to our Online Support team the respective agent contacted the airline regarding the spelling error. In a bid to assist, she attempted to obtain a waiver for the spelling error, and this was regrettably denied by the airline who reserved their rights in this matter.
We genuinely regret that you remain dissatisfied with the options provided, however we confirm the options provided to you are the same options afforded by the airline. As Flight Centre has not retained your funds, we are unable to afford an upfront refund.
We trust you will find the above in order and remain at your disposal.
Kind Regards
~T.M
~T.M