jS
johan S
1 reviews | Active since Nov 2014
22 Dec 2021, 16:37
Bad service
The service we received from Nathan October in Table view if very bad. After we arrived in the UK we try to get help from him as we can not go anywhere because we have not received our 2nd test . We send him whatsapp but he just keep saying he is busy he will call us. Now he received his commission he does not care about the clients that is stuck in the UK and can not go anywhere. This is very sad
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
22 Dec 2021, 17:06Dear Johan
We are truly sorry to read about your experience, we can assure you that this is certainly not the experience Flight Centre wants for its customers. Our Customer Experience team will be in contact with you to look into the matter and assist you.
~L.M
We are truly sorry to read about your experience, we can assure you that this is certainly not the experience Flight Centre wants for its customers. Our Customer Experience team will be in contact with you to look into the matter and assist you.
~L.M
Flight Centre South Africa's reply22 Dec 2021, 17:06
Official
Dear Johan
We are truly sorry to read about your experience, we can assure you that this is certainly not the experience Flight Centre wants for its customers. Our Customer Experience team will be in contact with you to look into the matter and assist you.
~L.M
We are truly sorry to read about your experience, we can assure you that this is certainly not the experience Flight Centre wants for its customers. Our Customer Experience team will be in contact with you to look into the matter and assist you.
~L.M
Flight Centre South Africa's replyOfficial
23 Dec 2021, 10:52 Dear Johan
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to investigate the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
Regrettably, Flight Centre does not have any mandate over the laboratory in the UK at which your test was booked being Outcome DX. Our records indicate Nathan has been readily available to you during this time and we have been furnished with WhatsApp conversations in this regard. Furthermore, Nathan reached out to the laboratory regarding your delayed test last night. The feedback directly from the lab indicates that they have suffered a shortage of kits at this time and additionally have offered their apologies.
We confirm the laboratory has been in contact with you directly to advise of the backlog that they experienced to explain the reasons for the delay.
Subsequently, we have since been informed by Outcome DX that you have elected for a refund and will source an alternative laboratory for your test.
We sincerely regret any frustration you have experienced in this regard.
We trust you will find the above in order and remain at your disposal.
Kind regards ~T.M
Flight Centre South Africa's reply23 Dec 2021, 10:52
Official
Dear Johan
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to investigate the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
Regrettably, Flight Centre does not have any mandate over the laboratory in the UK at which your test was booked being Outcome DX. Our records indicate Nathan has been readily available to you during this time and we have been furnished with WhatsApp conversations in this regard. Furthermore, Nathan reached out to the laboratory regarding your delayed test last night. The feedback directly from the lab indicates that they have suffered a shortage of kits at this time and additionally have offered their apologies.
We confirm the laboratory has been in contact with you directly to advise of the backlog that they experienced to explain the reasons for the delay.
Subsequently, we have since been informed by Outcome DX that you have elected for a refund and will source an alternative laboratory for your test.
We sincerely regret any frustration you have experienced in this regard.
We trust you will find the above in order and remain at your disposal.
Kind regards ~T.M