Bad service

I wanted to book flights to Turkey for my family, as I do travel alot I always compare online but often book my flights with agents. I had the specific flight and route and a price from Travel Start which I asked the Consultant at Flight centre Musgrave to get for me. They price beat my online quote by R400 which I was very pleased about. I told the agent a few times to book that flight and I sent through all my passports and unabridged birth certificates and assumed my flight was being held until I could go to the bank in the morning to pay as this was all in the late afternoon. At no time was I told my flight would not be held unless full payment was received or a booking form was completed. If I had known that I would have come into the store immediately to pay. The next morning I requested banking details to make payment and eventually I get a reply that the price has gone up and I need to pay an extra R1000! I called the store and Michelle was no help and they wont take responsiblity for any of this mess up. I immediately booked on Travelstart as I was not dealing with Flight centre ever again. Low and behold I actually got an email with the new invoice as though I was actually going to accept their shoddy service. This experience has reaffirmed my feelings about Travel agents and that everything can be done better online. Very dissapointed.