Bad Costumer Service and lack of Knowledge

Awful experience. Been waiting for a refund since October 2020.

Rebooked a flight due to Covid. I didn't require a return ticket as I was immigrating and practicing EU Treaty Rights. (yes I was on SA passport but husband and daughter on EU passports) The rather brash lady in the Westcoast office was adamant I needed a return flight as "SHE" had a client stopped for not having a return flight... But when I asked was he practicing his EU Treaty Rights she couldn't answer me. My agent (Nathan October) comp**** and I was forced to buy a return which I couldn't afford really. My daughter mind you had a one - way ticket as did my husband.

On arrival in Europe in October 2020 I sent a mail to cancel my flight back to SA as my passport was stamped saying I needn't return.... As I told Flight Centre.

16months later and after numerous ignored mails etc I get a mail saying I am owed ONLY R606... SERIOUSLY!!!! Shouldn't that agent be held liable for her hearsay and pay me back the full amount. Obviously she doesn't understand EU Treaty Rights and was out to make a quick buck and make the store look good when travel resumed... So ANGRY!! The sad thing is... She will deny everything.