TM
Tulani M
1 reviews | Active since May 2015
03 Feb 2022, 11:13
Bad after sales service by Flight Centre South Africa.
I've had the worst experience with their after sales service. Its all fun and games when you're making bookings of over R200 000 but now that my money is with them, I'm hardly receiving any feedback regarding my refunds although the airline has paid the money over to them. I cant get hold of them telephonically and emails are responded to whenever. I'm so over these people. Ive been using their service for years without glitches but then again I never needed to claim refunds.
I guess I'm learning the hard way that its my money they care about much more than providing a great service as they claim.
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Flight Centre South Africa's replyOfficial
03 Feb 2022, 11:47Dear Tulani M
We are truly sorry to learn of your experience and that it has not reflected the level of service you have come to expect from Flight Centre. During this time, refunds have been delayed due to the sheer number of bookings affected and being processed by the relevant suppliers.
Should the funds be with Flight Centre we would of course not hesitate to process the payment to you. We would like to understand what has gone wrong here and will ensure our Customer Experience team gets in touch with you directly.
~E.M.
We are truly sorry to learn of your experience and that it has not reflected the level of service you have come to expect from Flight Centre. During this time, refunds have been delayed due to the sheer number of bookings affected and being processed by the relevant suppliers.
Should the funds be with Flight Centre we would of course not hesitate to process the payment to you. We would like to understand what has gone wrong here and will ensure our Customer Experience team gets in touch with you directly.
~E.M.
Flight Centre South Africa's reply03 Feb 2022, 11:47
Official
Dear Tulani M
We are truly sorry to learn of your experience and that it has not reflected the level of service you have come to expect from Flight Centre. During this time, refunds have been delayed due to the sheer number of bookings affected and being processed by the relevant suppliers.
Should the funds be with Flight Centre we would of course not hesitate to process the payment to you. We would like to understand what has gone wrong here and will ensure our Customer Experience team gets in touch with you directly.
~E.M.
We are truly sorry to learn of your experience and that it has not reflected the level of service you have come to expect from Flight Centre. During this time, refunds have been delayed due to the sheer number of bookings affected and being processed by the relevant suppliers.
Should the funds be with Flight Centre we would of course not hesitate to process the payment to you. We would like to understand what has gone wrong here and will ensure our Customer Experience team gets in touch with you directly.
~E.M.