Awaiting refund

On the 18th March I was booking a ticket from OR Tambo to PE on their online website. Everything was fine. I furnished my debit card details after that the system froze. I thought could I will try to do it again however to my surprise my bank account has been debuted the flight ticket fare but have no reference/booking number or ticket. I sent an email to the online support that Friday.18th March & got a reply on MOnday.21st March from Shawn Daron Lewis requesting my booking details(name etc.) which I forwarded including the proof of payment. Shawn disappeared, never came back to me. I sent another follow up email on the 26th March & phoned at the same time spoke to a lady called MORE who advised that the reversal(fund) was done on Tuesday into my account. I still have not received my money to date. I have since sent an email again to their Customer Service this time.