JG
Justin G
1 reviews | Active since Nov 2009
23 Nov 2018, 15:31
Awaiting a Refund
I have recently had to cancel a booking I made due to a circumstances beyond my control. I do understand that there is a penalty that is charged, which I do not have a problem with.
I do however find that having to wait between 6-12 weeks for the refund a bit too much. Considering that we live in a world where most things are done online and I could receive money sent to me from overseas in less than a week. When I made the reservation the funds came out of my bank account immediately.
This appears to be another money making scheme whereby the company gets to sit with my money for an extra month or two earning interest in your bank account.
Helpful (0)
Replies (6)0
Replies (6)
Flight Centre South Africa's replyOfficial
23 Nov 2018, 15:50Dear Justin
Thank you so much for bringing this matter to our attention. We can understand how this must be frustrating for you. We will be in touch with you directly to gather more information so that we can find a resolution for you.
Kind Regards
~ K.T
Thank you so much for bringing this matter to our attention. We can understand how this must be frustrating for you. We will be in touch with you directly to gather more information so that we can find a resolution for you.
Kind Regards
~ K.T
Flight Centre South Africa's reply23 Nov 2018, 15:50
Official
Dear Justin
Thank you so much for bringing this matter to our attention. We can understand how this must be frustrating for you. We will be in touch with you directly to gather more information so that we can find a resolution for you.
Kind Regards
~ K.T
Thank you so much for bringing this matter to our attention. We can understand how this must be frustrating for you. We will be in touch with you directly to gather more information so that we can find a resolution for you.
Kind Regards
~ K.T
Flight Centre South Africa's replyOfficial
03 Dec 2018, 20:46Dear Justin
We confirm that the refund has been processed for you and should reflect within 2 business days. We sincerely apologise for any frustration whilst we have awaited the refund from the airline. Refund applications which are submitted with supporting documentation unfortunately take longer to process however were thankfully able to expedite this application with the airline.
Please let us know once the refund has been received.
~K.T
We confirm that the refund has been processed for you and should reflect within 2 business days. We sincerely apologise for any frustration whilst we have awaited the refund from the airline. Refund applications which are submitted with supporting documentation unfortunately take longer to process however were thankfully able to expedite this application with the airline.
Please let us know once the refund has been received.
~K.T
Flight Centre South Africa's reply03 Dec 2018, 20:46
Official
Dear Justin
We confirm that the refund has been processed for you and should reflect within 2 business days. We sincerely apologise for any frustration whilst we have awaited the refund from the airline. Refund applications which are submitted with supporting documentation unfortunately take longer to process however were thankfully able to expedite this application with the airline.
Please let us know once the refund has been received.
~K.T
We confirm that the refund has been processed for you and should reflect within 2 business days. We sincerely apologise for any frustration whilst we have awaited the refund from the airline. Refund applications which are submitted with supporting documentation unfortunately take longer to process however were thankfully able to expedite this application with the airline.
Please let us know once the refund has been received.
~K.T
JG
Justin G's updateReviewer Update
06 Dec 2018, 10:19Still awaiting a refund. Just been informed that as the refund was done to my credit card I could wait 7 days. Not happy at all and rather disappointed. Just when I thought things were looking up.
JG
Justin G's update06 Dec 2018, 10:19
Reviewer Update
Still awaiting a refund. Just been informed that as the refund was done to my credit card I could wait 7 days. Not happy at all and rather disappointed. Just when I thought things were looking up.
Flight Centre South Africa's replyOfficial
06 Dec 2018, 10:49Hi Justin
Thank you for your feedback. We apologise for noting that it would take 2 business days. To clarify, a refund to card may take up to 7 business days to reflect. A refund by EFT generally takes up to 2 business days to reflect. We confirm that the funds are no longer with Flight Centre and our Customer Care department has provided you with a receipt showing that the funds have been processed.
We sincerely apologise for the initial miscommunication.
~K.T
Thank you for your feedback. We apologise for noting that it would take 2 business days. To clarify, a refund to card may take up to 7 business days to reflect. A refund by EFT generally takes up to 2 business days to reflect. We confirm that the funds are no longer with Flight Centre and our Customer Care department has provided you with a receipt showing that the funds have been processed.
We sincerely apologise for the initial miscommunication.
~K.T
Flight Centre South Africa's reply06 Dec 2018, 10:49
Official
Hi Justin
Thank you for your feedback. We apologise for noting that it would take 2 business days. To clarify, a refund to card may take up to 7 business days to reflect. A refund by EFT generally takes up to 2 business days to reflect. We confirm that the funds are no longer with Flight Centre and our Customer Care department has provided you with a receipt showing that the funds have been processed.
We sincerely apologise for the initial miscommunication.
~K.T
Thank you for your feedback. We apologise for noting that it would take 2 business days. To clarify, a refund to card may take up to 7 business days to reflect. A refund by EFT generally takes up to 2 business days to reflect. We confirm that the funds are no longer with Flight Centre and our Customer Care department has provided you with a receipt showing that the funds have been processed.
We sincerely apologise for the initial miscommunication.
~K.T
JG
Justin G's updateReviewer Update
07 Dec 2018, 08:21A big thank you to Angela and her team in resolving this matter.
JG
Justin G's update07 Dec 2018, 08:21
Reviewer Update
A big thank you to Angela and her team in resolving this matter.
Flight Centre South Africa's replyOfficial
07 Dec 2018, 09:21Hi Justin
It is a great pleasure and thank you for your patience whilst we found a resolution.
~K.T
It is a great pleasure and thank you for your patience whilst we found a resolution.
~K.T
Flight Centre South Africa's reply07 Dec 2018, 09:21
Official
Hi Justin
It is a great pleasure and thank you for your patience whilst we found a resolution.
~K.T
It is a great pleasure and thank you for your patience whilst we found a resolution.
~K.T