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Ilze V
1 reviews | Active since Mar 2020
27 Mar 2020, 05:54
Atrocious customer service by Flight Centre South Africa
I booked a trip to Canada for 6 people, paid 28 Feb 2020. 16 March 2020 (after the President's announcement on the 15th) I contacted Jeniffer Hare to assist me with the cancellation of the airline tickets with British Airways. She simply ignored my mails. A week later I wrote a review on trustpilot. Minutes later a "customer experience expert, " Susan Zambwe phoned. She promised me that management will have an answer before the end of business day. 3 days later, still no answer and no communication from any Flight Centre employee, after I send a couple mails again. Jeniffer Hare did exactly the same. So my conclusion is, that this is the way they operate. They take your money and disappear by ignoring you! Atrocious customer service, to say the least!
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Replies (7)0
Replies (7)
Flight Centre South Africa's replyOfficial
27 Mar 2020, 06:17Good day Ilze V
We understand you have been let down and we thank you for taking the time to share your disappointment and your feedback.
We are mindful that during this time we are assisting to ensure immediate travel is amended and the necessary arrangements made, however, we understand that you urgently seek clarity around you travel in June.
We would never want to let you down and regret that we had not delivered the seamless experience we pride ourselves on.
~E.M.
We understand you have been let down and we thank you for taking the time to share your disappointment and your feedback.
We are mindful that during this time we are assisting to ensure immediate travel is amended and the necessary arrangements made, however, we understand that you urgently seek clarity around you travel in June.
We would never want to let you down and regret that we had not delivered the seamless experience we pride ourselves on.
~E.M.
Flight Centre South Africa's reply27 Mar 2020, 06:17
Official
Good day Ilze V
We understand you have been let down and we thank you for taking the time to share your disappointment and your feedback.
We are mindful that during this time we are assisting to ensure immediate travel is amended and the necessary arrangements made, however, we understand that you urgently seek clarity around you travel in June.
We would never want to let you down and regret that we had not delivered the seamless experience we pride ourselves on.
~E.M.
We understand you have been let down and we thank you for taking the time to share your disappointment and your feedback.
We are mindful that during this time we are assisting to ensure immediate travel is amended and the necessary arrangements made, however, we understand that you urgently seek clarity around you travel in June.
We would never want to let you down and regret that we had not delivered the seamless experience we pride ourselves on.
~E.M.
IV
Ilze V's updateReviewer Update
27 Mar 2020, 06:32Sorry but your answer is not legit. By reading your Facebook, Hellopeter and Trustpilot complaints everybody is struggling with the same ignoring tactic from Flight Centre. Whether their travelling was supposed to be tomorrow or in the next month.
IV
Ilze V's update27 Mar 2020, 06:32
Reviewer Update
Sorry but your answer is not legit. By reading your Facebook, Hellopeter and Trustpilot complaints everybody is struggling with the same ignoring tactic from Flight Centre. Whether their travelling was supposed to be tomorrow or in the next month.
Flight Centre South Africa's replyOfficial
27 Mar 2020, 07:00Dear Ilze V
Our customer experience team have been remaining in contact with you, however, we understand the outcome is not what you were hoping for. We always strive to remain available to our customers and deeply regret that this has not been your experience.
~E.M.
Our customer experience team have been remaining in contact with you, however, we understand the outcome is not what you were hoping for. We always strive to remain available to our customers and deeply regret that this has not been your experience.
~E.M.
Flight Centre South Africa's reply27 Mar 2020, 07:00
Official
Dear Ilze V
Our customer experience team have been remaining in contact with you, however, we understand the outcome is not what you were hoping for. We always strive to remain available to our customers and deeply regret that this has not been your experience.
~E.M.
Our customer experience team have been remaining in contact with you, however, we understand the outcome is not what you were hoping for. We always strive to remain available to our customers and deeply regret that this has not been your experience.
~E.M.
IV
Ilze V's updateReviewer Update
27 Mar 2020, 07:35Oh really? Please tell me about the outcome then I will also know, since there is NO feedback.
IV
Ilze V's update27 Mar 2020, 07:35
Reviewer Update
Oh really? Please tell me about the outcome then I will also know, since there is NO feedback.
IV
Ilze V's updateReviewer Update
27 Mar 2020, 07:37Read my complain, get your facts right and then reply.
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Ilze V's update27 Mar 2020, 07:37
Reviewer Update
Read my complain, get your facts right and then reply.
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Ilze V's updateReviewer Update
27 Mar 2020, 07:39Your previous reply you said you are dealing with immediate travellers first. The next you said your team did keep my informed. Oh my word! ????
IV
Ilze V's update27 Mar 2020, 07:39
Reviewer Update
Your previous reply you said you are dealing with immediate travellers first. The next you said your team did keep my informed. Oh my word! ????
Flight Centre South Africa's replyOfficial
27 Mar 2020, 12:31Dear Ilze,
We would never wish to inconvenience any of our travellers and can confirm that options have been provided. We once again wish to apologise for the delay and should you need any further assistance, our Customer Experience team will remain available.
~S.Z
We would never wish to inconvenience any of our travellers and can confirm that options have been provided. We once again wish to apologise for the delay and should you need any further assistance, our Customer Experience team will remain available.
~S.Z
Flight Centre South Africa's reply27 Mar 2020, 12:31
Official
Dear Ilze,
We would never wish to inconvenience any of our travellers and can confirm that options have been provided. We once again wish to apologise for the delay and should you need any further assistance, our Customer Experience team will remain available.
~S.Z
We would never wish to inconvenience any of our travellers and can confirm that options have been provided. We once again wish to apologise for the delay and should you need any further assistance, our Customer Experience team will remain available.
~S.Z