Appalling service - they make mistakes and then charge you to fix them.

My mom tried to book a flight with them and specifically asked for direct or with a short lay over (worst case 4 hours). Unfortunately she was a little bit trusting and paid with out checking properly. She now has a 9 hour wait at the airport with flight departing at ridiculous o'clock. That was Saturday and, its now Monday - we immediately requested the flights to be changed or corrected, but they want R2500 to change! Completely unreasonable and boarder line *****. We have actually used Flight Centre before and never had such a bad experience. Either we have a terrible agent or management don't care about their customers.

If you decide to use them, 1. never trust your agent, 2. always check what you are signing up to very carefully - there's no second chances. 3. It's less stressful just booking it yourself.