1 reviews | Active since Dec 2019
anoyed
I booked flights trough Flight Centre to fly with Turkish Airlines. The 1st flight would have depart on 2019-12-30 about 18: from Amsterdam to arrive in Qatar on 2019-12-31 about 07:00 Then the flight was changed to arrived in Qatar on 2020-01-20 07:00. we had to reschudule because we want to arrive in on 2019-12-31 in Qatar so we rescedule to depart on 2019-12-30 at 12:00 from Amsterdam and arive on 2019-12-31 in Qatar.
Today I got a call to say that we had to reschedule again to deaprt from Amsterdam on 2019-12-29 as their is no flights available.
I am very disappointed in Flight Cetre and the airlines as we made already plans for the 29th and had to change now everything. and to shorten our stay in Netherlands due to the airlines decisions.
We regret that you have had a disappointing experience and understand that you are frustrated by the changes to your travel. We do disclose at the time of booking that schedule changes are a possibility and at the discretion of the airline.
We would, however, appreciate the opportunity to discuss the matter with you and to understand what has transpired with your booking.
Please provide us with more detail by completing the feedback form on the Flight Centre website, by clicking on CONTACT and accessing the form under Customer Experience.
~K.T
We regret that you have had a disappointing experience and understand that you are frustrated by the changes to your travel. We do disclose at the time of booking that schedule changes are a possibility and at the discretion of the airline.
We would, however, appreciate the opportunity to discuss the matter with you and to understand what has transpired with your booking.
Please provide us with more detail by completing the feedback form on the Flight Centre website, by clicking on CONTACT and accessing the form under Customer Experience.
~K.T