Hellopeter
Share Your Experience
JL
Jackie L

1 reviews | Active since Jul 2020

29 Jul 2020, 11:30

Airline

I booked my air ticket on the 25th of February 2020 to New Zealand. I am trying to get hold of Stephani Pillay. She told me that the ticket will be valid till February 2021. Just want to find out what will happen if the borders are still closed by that time and will you refund my ticket?

0
Replies (14)
Flight Centre South Africa
Flight Centre South Africa's reply29 Jul 2020, 11:49
Official
Hi Jackie L

We regret that you are having a difficult time reaching us. Stephanie is no longer with our company, however you should have received an automated response with the details to reach our Online team. We will get our Online team in touch with you to assist further as well as our Customer Experience team. 

~Kim
JL
Jackie L's update29 Jul 2020, 12:16
Reviewer Update
Thank you. My reference nr: 512103
Flight Centre South Africa
Flight Centre South Africa's reply29 Jul 2020, 12:58
Official
Hi Jackie

We are unfortunately unable to locate that reference. Could you please email your all details to customerATfctg.co.za. We will then assist further. 

~Kim

JL
Jackie L's update29 Jul 2020, 13:31
Reviewer Update
Hi sorry Kim. Booing ***
Flight Centre South Africa
Flight Centre South Africa's reply29 Jul 2020, 13:42
Official
Dear Jackie 

Thank you so much. We will look into this immediately for you. 

~Kim

Flight Centre South Africa
Flight Centre South Africa's reply29 Jul 2020, 15:00
Official
Dear Jackie

I am so sorry, but we are still struggling to locate your booking. Could you please forward your contact details to us on customerATfctg.co.za.

~Kim
JL
Jackie L's update29 Jul 2020, 17:19
Reviewer Update
Hi
Will send it tomorrow
Flight Centre South Africa
Flight Centre South Africa's reply31 Jul 2020, 09:29
Official
Dear Jackie L

We wanted to follow up on your request to see how we can assist. Please email your contact details and travel itinerary to customerATfctg.co.za, for attention Susan/Kim.

~Kim
Flight Centre South Africa
Flight Centre South Africa's reply10 Aug 2020, 18:21
Official
Dear Jackie L 

Within the email address customerATfctg.co.za, instead of AT please use the @ sign within the email address. 

I hope this clarifies and we remain at your disposal. 

~Emily
JL
Jackie L's update12 Aug 2020, 11:13
Reviewer Update
Good Morning. just want to confirm if you received my mail yesterday?
I send the mail 9.41.
regards

Flight Centre South Africa
Flight Centre South Africa's reply12 Aug 2020, 11:34
Official
Good day Jackie L

We unfortunately have not received your email. We would love to assist you and suggest that alternatively, you complete a form with your details on the Flight Centre South Africa website, under the contact us and Customer Experience section. 

~Emily

JL
Jackie L's update12 Aug 2020, 12:38
Reviewer Update
Hi I recent the mail, and on the customer experience section
Flight Centre South Africa
Flight Centre South Africa's reply12 Aug 2020, 13:15
Official
Dear Jackie L 

We have received your details and emails. A Customer Experience expert will be in touch with you directly. 

~Emily
Flight Centre South Africa
Flight Centre South Africa's reply13 Aug 2020, 15:53
Official
Dear Jackie L 

We confirm that our Customer Experience team have provided you with the available options. Once you are ready to decide how you wish to go ahead, we are ready to assist. 

~Emily