ABSOLUTELY DISGUSTING

I am absolutely shocked with the treatment I have received from flight centre cavendish square. We are two pensioners travelling to America flying from Cape Town. We paid for economy seats in April. Then I decided to upgrade to business class in June and paid immediately. We are due to leave next week and flight centre have stupidly booked on us on separate flights after initially being booked on the same flight. The Manager phones me and says I am in economy, but I pointed out to him that someone in his office not 24hrs before has sent me my upgraded tickets. He did not even bother to find out the facts before calling me. My friend who has not travelled overseas in 30yrs and is very nervous as she lives in a small village past Herm****. The Manager had no compassion and just told us he is sorry the flights are full. At this stage I was hysterical and all he could say was that if I continue to raise my voice he is going to be demoted to assist me to try and get on the same flight as my friend. Not good enough as everyone knows how stressing travelling is. This has put me off every using any Flight Centre in the future. As they have proved to be totally ***********. How they can book two people travelling together on two separate planes.....is out of my comprehension. I normally go mad if I am not sitting together with the person I am travelling with, let alone two planes apart. In the end I did my own research and find out that there are flights and seats available. Be very wary of ever using Flight Centre as I will never !!!!!