6 months for a refund

my eldest son has not seen his father in 11 years so last year we were blessed with the opportunity of him visiting his father in the Philippine islands i was shopping around for flights and made contact with Alicia bowler at flight centre canal walk, i continuously received calls from here concerning the payment of the flight and she was very eager to help some days i would get more than one call a day. Due to personal reasons and valid reasons my son was unable to visit his father and take the flight, i called to cancel the flight accordinly as instructed by Alicia Bowler. since the time of cancellation i had not heard anything from the consultant or even from the flight centre branch. i was the one calling and following up and still the one calling and following up on this refund, about two months ago when i called to follow up i was told that the consultant does not work for the company anymore. now i have the store manager Dominique assisting me but also still no grace i do not understand what the hold up could be to wait 6 months for a refund is ridiculous, every time i contact flight centre i am told that it is up to KLM dutch airlines now to refund me<br>