SA
Shirley A

1 reviews | Active since Jul 2015

07 May 2020, 12:06

5 Star Professional Service

I would like to thank Cathryn McEwen of Flight Centre, Walmer Park - this is for her excellent & professional service that I experienced while trying to get a flight out of Marrakech just before they closed the airports for lockdown. (20 March 2020) She went above and beyond the call of duty, in assisting me in my time of need - arranging a flight back home at the absolute last minute for which I am extremely grateful.

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Replies (2)
Flight Centre South Africa
Flight Centre South Africa's reply07 May 2020, 12:55
Official
Dear Shirley A 

Thank you for taking the opportunity to share your experience with Cathryn with us, we greatly appreciate it. 
During this unprecedented time, we know acting fast could have meant the difference in you getting home safely, in time and we will be sure to let Cathryn know just how instrumental she had been in your experience. 

We appreciate this great feedback and that you entrusted Cathryn and Flight Centre with your travel arrangements. 

~E.M. 
Flight Centre South Africa
Flight Centre South Africa's reply07 May 2020, 12:57
Official
Dear Shirley A

We are so appreciative of your feedback on your experience with Cathryn. We are always delighted to hear that we have made a difference by supporting our customers. We will ensure that Cathryn is recognised for a job well done and we know that she will be over-the-moon to learn that she has received a 5 star review. 

Thank you for your support of both Cathryn and Flight Centre. 

Until we travel again. Keep well and stay safe.

~Kim