DS
D S
1 reviews | Active since Jan 2010
29 Dec 2019, 07:48
3 Months still no refund!!!!
We had a typo on my wifes ticket made in September. To get this resolved they had to cancel the ticket and reissue it and said they will refund us for the original ticket plus a R700 fee for the incorrect spelling. We have sent numerous emails to Tarek van Niekerk that was handling this request to get the matter resolved and we have had no reply.. and its now 29 December 2019.
Helpful (0)
Replies (5)0
Replies (5)
Flight Centre South Africa's replyOfficial
29 Dec 2019, 08:52Dear D S
We regret that you have had a frustrating experience and would like to get to the bottom of this matter for you. One of our Customer Experience Team will be in touch with you first thing in the morning.
-K. T
We regret that you have had a frustrating experience and would like to get to the bottom of this matter for you. One of our Customer Experience Team will be in touch with you first thing in the morning.
-K. T
Flight Centre South Africa's reply29 Dec 2019, 08:52
Official
Dear D S
We regret that you have had a frustrating experience and would like to get to the bottom of this matter for you. One of our Customer Experience Team will be in touch with you first thing in the morning.
-K. T
We regret that you have had a frustrating experience and would like to get to the bottom of this matter for you. One of our Customer Experience Team will be in touch with you first thing in the morning.
-K. T
Flight Centre South Africa's replyOfficial
30 Dec 2019, 14:00Dear D S
We confirm that our Customer Experience team are in contact with you regarding the outstanding refund. We will await the necessary completed documentation to proceed with your refund. The matter is still under investigation regarding the service shortcomings.
We apologise once again for the inconvenience experienced.
~K.T
We confirm that our Customer Experience team are in contact with you regarding the outstanding refund. We will await the necessary completed documentation to proceed with your refund. The matter is still under investigation regarding the service shortcomings.
We apologise once again for the inconvenience experienced.
~K.T
Flight Centre South Africa's reply30 Dec 2019, 14:00
Official
Dear D S
We confirm that our Customer Experience team are in contact with you regarding the outstanding refund. We will await the necessary completed documentation to proceed with your refund. The matter is still under investigation regarding the service shortcomings.
We apologise once again for the inconvenience experienced.
~K.T
We confirm that our Customer Experience team are in contact with you regarding the outstanding refund. We will await the necessary completed documentation to proceed with your refund. The matter is still under investigation regarding the service shortcomings.
We apologise once again for the inconvenience experienced.
~K.T
Flight Centre South Africa's replyOfficial
08 Jan 2020, 12:22Dear D S
Thank you for allowing us the opportunity to look into the concerns raised. We confirm that our Customer Experience team have provided feedback regarding your experience and remain available to you.
We deeply regret that your experience was not a reflection of the seamless customer journey we pride ourselves. We would never want to inconvenience you and are sincerely disappointed to learn that your experience as not an accurate reflection of the genuine care we have for our customers.
We confirm that the refund has been processed to you and remain available should you require any further assistance.
~E.M.
Thank you for allowing us the opportunity to look into the concerns raised. We confirm that our Customer Experience team have provided feedback regarding your experience and remain available to you.
We deeply regret that your experience was not a reflection of the seamless customer journey we pride ourselves. We would never want to inconvenience you and are sincerely disappointed to learn that your experience as not an accurate reflection of the genuine care we have for our customers.
We confirm that the refund has been processed to you and remain available should you require any further assistance.
~E.M.
Flight Centre South Africa's reply08 Jan 2020, 12:22
Official
Dear D S
Thank you for allowing us the opportunity to look into the concerns raised. We confirm that our Customer Experience team have provided feedback regarding your experience and remain available to you.
We deeply regret that your experience was not a reflection of the seamless customer journey we pride ourselves. We would never want to inconvenience you and are sincerely disappointed to learn that your experience as not an accurate reflection of the genuine care we have for our customers.
We confirm that the refund has been processed to you and remain available should you require any further assistance.
~E.M.
Thank you for allowing us the opportunity to look into the concerns raised. We confirm that our Customer Experience team have provided feedback regarding your experience and remain available to you.
We deeply regret that your experience was not a reflection of the seamless customer journey we pride ourselves. We would never want to inconvenience you and are sincerely disappointed to learn that your experience as not an accurate reflection of the genuine care we have for our customers.
We confirm that the refund has been processed to you and remain available should you require any further assistance.
~E.M.
DS
D S's updateReviewer Update
16 Jan 2020, 09:03Still no refund...16 January 2020
DS
D S's update16 Jan 2020, 09:03
Reviewer Update
Still no refund...16 January 2020
Flight Centre South Africa's replyOfficial
16 Jan 2020, 09:26Dear D S
We have received your feedback in this regard and will be looking into the matter with urgency. Our Customer Experience team will remain in contact with you and sincerely apologise for the inconvenience.
Every indication has been that the refund should be reflecting in your account and we appreciate the opportunity to understand why this has not been the case.
~E.M.
We have received your feedback in this regard and will be looking into the matter with urgency. Our Customer Experience team will remain in contact with you and sincerely apologise for the inconvenience.
Every indication has been that the refund should be reflecting in your account and we appreciate the opportunity to understand why this has not been the case.
~E.M.
Flight Centre South Africa's reply16 Jan 2020, 09:26
Official
Dear D S
We have received your feedback in this regard and will be looking into the matter with urgency. Our Customer Experience team will remain in contact with you and sincerely apologise for the inconvenience.
Every indication has been that the refund should be reflecting in your account and we appreciate the opportunity to understand why this has not been the case.
~E.M.
We have received your feedback in this regard and will be looking into the matter with urgency. Our Customer Experience team will remain in contact with you and sincerely apologise for the inconvenience.
Every indication has been that the refund should be reflecting in your account and we appreciate the opportunity to understand why this has not been the case.
~E.M.