CW
Catherine W
1 reviews | Active since May 2022
19 May 2022, 11:56
3 big complaints about Flight Centre
Have had such bad service from @Flightcentre this year. First one, couldn't get through to online support for 4 days - sent emails, phoned, wrote on twitter. Second complaint, @Flightcentre sold us an Emirates business class ticket when Emirates weren't flying AND THEN took over 13 weeks to give us a refund - and they only refunded us because I complained. Third, trying to get hold of online support again as Qatar have changed our flights - but you can't get through - the phones cut off. Flightcentre may be ok if your flights don't get changed or cancelled but its impossible to get hold of them
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Replies (2)
Flight Centre South Africa's replyOfficial
19 May 2022, 12:08Dear Catherine W,
Thank you for taking the time to relay your feedback to us. Your feedback has been taken seriously and our Customer Experience department assisted initially with the refund concerns. We can confirm that your request has been escalated to the online team and that your feedback will reach the relevant senior management team to be addressed.
We sincerely apologise for the delays and your experience with us so far.
~A.C
Thank you for taking the time to relay your feedback to us. Your feedback has been taken seriously and our Customer Experience department assisted initially with the refund concerns. We can confirm that your request has been escalated to the online team and that your feedback will reach the relevant senior management team to be addressed.
We sincerely apologise for the delays and your experience with us so far.
~A.C
Flight Centre South Africa's reply19 May 2022, 12:08
Official
Dear Catherine W,
Thank you for taking the time to relay your feedback to us. Your feedback has been taken seriously and our Customer Experience department assisted initially with the refund concerns. We can confirm that your request has been escalated to the online team and that your feedback will reach the relevant senior management team to be addressed.
We sincerely apologise for the delays and your experience with us so far.
~A.C
Thank you for taking the time to relay your feedback to us. Your feedback has been taken seriously and our Customer Experience department assisted initially with the refund concerns. We can confirm that your request has been escalated to the online team and that your feedback will reach the relevant senior management team to be addressed.
We sincerely apologise for the delays and your experience with us so far.
~A.C
Flight Centre South Africa's replyOfficial
19 May 2022, 15:53Dear Catherine W,
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced we assure you that this is not the level of service we aspire to.
Our Online Support team is inundated with a large volume of requests, however, we fully understand your frustration regarding the wait time for assistance and confirm that the relevant stakeholders have been made aware of your concerns.
We can confirm that your booking has been changed in line with your request.
~A.C
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced we assure you that this is not the level of service we aspire to.
Our Online Support team is inundated with a large volume of requests, however, we fully understand your frustration regarding the wait time for assistance and confirm that the relevant stakeholders have been made aware of your concerns.
We can confirm that your booking has been changed in line with your request.
~A.C
Flight Centre South Africa's reply19 May 2022, 15:53
Official
Dear Catherine W,
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced we assure you that this is not the level of service we aspire to.
Our Online Support team is inundated with a large volume of requests, however, we fully understand your frustration regarding the wait time for assistance and confirm that the relevant stakeholders have been made aware of your concerns.
We can confirm that your booking has been changed in line with your request.
~A.C
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced we assure you that this is not the level of service we aspire to.
Our Online Support team is inundated with a large volume of requests, however, we fully understand your frustration regarding the wait time for assistance and confirm that the relevant stakeholders have been made aware of your concerns.
We can confirm that your booking has been changed in line with your request.
~A.C