SS
Salome S
1 reviews | Active since May 2023
11 May 2023, 13:57
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Disappointed that I requested my mom’s special assistance prior as she’s partially blind and received an email that she will be assisted,she had all her documents including the assistance email but was asked by fast jet staff if she can walk a long distance and the staff were kind of like complaining about her condition yet the email states that she’s blind,I was so so disappointed and I don’t think will ever use this airline again
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Flight Centre South Africa's replyOfficial
11 May 2023, 14:08Dear Salome,
Thank you for taking the time to let us know that you were disappointed with the service that the airline provided to you. We regret that you and your mom felt this way and had this experience with them. As Flight Centre the booking agent, we always pride ourselves in making sure that the requests are sent to the airline and that we do as much as we can to ensure your requests are met.
We sincerely apologise for your mom's experience while travelling and if you would like further assistance in contacting the airline you can let us know at ***.
~A.C
Thank you for taking the time to let us know that you were disappointed with the service that the airline provided to you. We regret that you and your mom felt this way and had this experience with them. As Flight Centre the booking agent, we always pride ourselves in making sure that the requests are sent to the airline and that we do as much as we can to ensure your requests are met.
We sincerely apologise for your mom's experience while travelling and if you would like further assistance in contacting the airline you can let us know at ***.
~A.C
Flight Centre South Africa's reply11 May 2023, 14:08
Official
Dear Salome,
Thank you for taking the time to let us know that you were disappointed with the service that the airline provided to you. We regret that you and your mom felt this way and had this experience with them. As Flight Centre the booking agent, we always pride ourselves in making sure that the requests are sent to the airline and that we do as much as we can to ensure your requests are met.
We sincerely apologise for your mom's experience while travelling and if you would like further assistance in contacting the airline you can let us know at ***.
~A.C
Thank you for taking the time to let us know that you were disappointed with the service that the airline provided to you. We regret that you and your mom felt this way and had this experience with them. As Flight Centre the booking agent, we always pride ourselves in making sure that the requests are sent to the airline and that we do as much as we can to ensure your requests are met.
We sincerely apologise for your mom's experience while travelling and if you would like further assistance in contacting the airline you can let us know at ***.
~A.C