18hour transit

My daughter booked flights through Flight Centre via ms Droomer to Thailand. From Cape Town, they were put up in a hotel by Emirates because of a long layover. Ms Droomer also conveyed that they had a short layover of two hours returning. They did not receive any e tickets only a form stating booking terms and conditions from Flight Centre with no booking confirmations. Upon checking, we were horrified to find that they have a 18 hour layover and my daughter is pregnant which makes it all the more uncomfortable for her. Mr Ruan Buis informed us now, as we are dealing with him, because ms Droomer is on leave, that this is being escalated to senior management and that she will only get an aqnswer next week as senior management dont work over public holidays even though their office hours state Mon - Friday (9 - 5), Sat (9 - 13:00), Sundays ( 10 - 13:00 )Public holidays ( 9am - 12am ). My daughter is mrs Erin Haricombe, booking reference with Flight Centre is FH 8Q46 .Mr Buis mentioned that there was a shorter layover but it was changed before paying, not informing my daughter about it and getting her consent for the 18 hour layover. Why why this important information witheld?.