1820.31 USD that has not been refunded

i have made an accommodation booking for 2 people who were booked at Grand Hotel Kinshasa in Congo via Flight Centre Sandton contact *** who booked the hotel using Thompsons Holiday in Roseback contact ***<br> <br> the 2 people that i have booked for did not check in at the hotel. After finding out that they did not checked in i contacted the hotel via email to check if they will refund me which they said they will only charge a penalty fee for one night and refund back 1820.31 USD, i then forwarded the email from the hotel to Flight centre so they can process the refund soon as the hotel refund them however, Tiffany Rae from Flight centre send me an email to say the hotel said they wont refund the money, i then send an email to the hotel and copy Ti***** which they rep**** to both of us confirming that they will refund the amount of 1820.31 USD to Thomsons Holidays. today i sent an email to follow up and the hotel forwarded me an email from Manisha Sukha from Thompsons that says they must not include me on the correspondence anymore, i then forwarded the mail to Ti***** and she said the hotel is not responding to their emails but they do respond to me when i send <br> <br>