IH
Ian H
1 reviews | Active since Sept 2016
11 Aug 2021, 07:51
Power pack failures
I bought the 444 battery pack just over 2 years ago, suddenly it won't charge, sent it back only to have Bernadine come back and say sorry nothing can be done. Over R 7 500 and it does not last, poor quality poor service had to continually follow up myself, just a don't care attitude and really a ******* of a product. My advise stay well clear of any flexopower products not worth the cash
Helpful (0)
Replies (2)0
Replies (2)
Flexopower's replyOfficial
11 Aug 2021, 10:15Dear Ian. You purchased the Lithium444 portable power station from TJM Pretoria on 31. October 2018 (your information). Apparently TJM told you, the Li444 lasts 6-7 years. And now, almost 3 years later, you find yourself in a situation where the unit has no power. We did invite you to send us the unit back for inspection. The unit was inspected and found, that the battery has an unbalanced cell voltage. This suggests the cells have reached the end of their service life. We communicated with you at all times, except for when you were away on a 1 week holiday. - In summary, the unit has reached end of service life and needs to be replaced. This fact is not unique to Flexopower and is not a reflection of quality. Every battery, whether it is lead acid or Lithium, has a finite number of service cycles after which the product has to be replaced. In the case of the Lithium444 it is 500 cycles (lead acid batteries last less than 120 cycles). We really do understand your frustration, as your expectations were 6-7 years (what the dealer told you) and not the 500 cycles.
Best regards,
Flexopower's reply11 Aug 2021, 10:15
Official
Dear Ian. You purchased the Lithium444 portable power station from TJM Pretoria on 31. October 2018 (your information). Apparently TJM told you, the Li444 lasts 6-7 years. And now, almost 3 years later, you find yourself in a situation where the unit has no power. We did invite you to send us the unit back for inspection. The unit was inspected and found, that the battery has an unbalanced cell voltage. This suggests the cells have reached the end of their service life. We communicated with you at all times, except for when you were away on a 1 week holiday. - In summary, the unit has reached end of service life and needs to be replaced. This fact is not unique to Flexopower and is not a reflection of quality. Every battery, whether it is lead acid or Lithium, has a finite number of service cycles after which the product has to be replaced. In the case of the Lithium444 it is 500 cycles (lead acid batteries last less than 120 cycles). We really do understand your frustration, as your expectations were 6-7 years (what the dealer told you) and not the 500 cycles.
Best regards,
IH
Ian H's updateReviewer Update
11 Aug 2021, 11:10The information was never communicated to myself, yet the issue is a battery that costs R 7 500.00 that does not last three years is a total *******, a deep cycle battery will cost not even half that and lasts longer, the fact of the matter is flexopower is a ******* for what you get.
the battery did not even do 500 cycles so please this is day light *******
the battery did not even do 500 cycles so please this is day light *******
IH
Ian H's update11 Aug 2021, 11:10
Reviewer Update
The information was never communicated to myself, yet the issue is a battery that costs R 7 500.00 that does not last three years is a total *******, a deep cycle battery will cost not even half that and lasts longer, the fact of the matter is flexopower is a ******* for what you get.
the battery did not even do 500 cycles so please this is day light *******
the battery did not even do 500 cycles so please this is day light *******