Horrible service

Had the worst experience with the accounts department with lack of support and incompetence after being with Flexi drive for over a year, was given a car that had a license disc that expired in January 2025 i returned the car at the end on April due the fact that i was told the disc was lost, now I am liable to pay for the car that is not road worthy and its not even in my possession the only thing your accounts department said was there's nothing they can do I am liable for the payment