Worst service

I have called in piror to taken my wife to the specialist and asked what is required to claim the funds back once I have paid cash, as per discovery flexicare team after I pay cash, I must send a tax invoice and pop, which I have did, I called in on the 3rd business to find out what is going on, only to find out it has been rejected, and for a reason off a code need to be different, which was never told at the start, now I had to get the consultant on the call to call the DR and get it changed, i have also requested for a manager to call me and no one did, so I called the DR afterwards to find out what happened, the lady said she explained the code can't be changed as it is generated via the system, the consultant told her to change the description and send it they will see what they can do, so this tells me my claim will be rejected again, so I called now to get this sorted, there was no notes left on the query that this is what is happening by the previous consultants and I was on that call for 60 minutes with no resolution.

It goes to show we must keep calling in, filling airtime sitting for hours on a call with no resolution, and to get our claims declined, we paying for a services that doesn't give us what we want.

I have the 60 min call recorded and will be taking this further as well