WORST OVERALL SERVICE

I am utterly frustrated by the level of incompetency of this company. I requested my policy to be cancelled and a new policy be opened with all my family members. this was suppose to have gone active 1 december 2019. my sister got turned back from the doctor as our policy wasn't active. i called in to inquire and was told it would be sorted. I asked about the card, the told me it takes 7 days. the cards never arrived. i called in again about 2 weeks ago and was told the reason i wasnt getting the card is due to the fact the policy wasnt linked to my ID. and was assured it would be sorted. that was done. today i call in to ensure all is in order as i need to go to the dentist. to my surprise i was told the premiums have never been deducted and i need to pay R5000 worth of premuims or apply for a new policy. i app**** for the new policy and was told it will only go active 1 March meaning another 1 month waiting period for general things. to add insult to injury, im getting debited for first policy WHICH I HAD REQUESTED TO BE CANCELLED AND WAS ASSURED WAS CANCELLED.

in all honesty how does this company work. I guess im a sucker for punishment coz i've app**** for a another policy. coz like wow..