Worst medical aid 😑

I am very disappointed with the service I received from FlexiCare Medical Aid. My cover was suspended by their office without proper explanation. When I contacted their customer service , instead of assisting me, I was told that I still had to pay for others, even though the suspension was not my fault.

I tried to request a reversal of the funds, but they flatly refused, saying it could not be done. I find this extremely unfair and unprofessional. Why should I be held liable to pay for something when my medical aid was suspended through no fault of my own?

This whole experience has left me frustrated and unhappy. FlexiCare has shown poor communication, lack of accountability, and no willingness to assist their members when issues arise.

I would not recommend their services based on the way they handled my situation.