DC
Dominique C
1 reviews | Active since Dec 2017
06 Sept 2024, 10:36
Worst customer service EVER!!!
The cover is great for my domestic and the only reason I'm still fighting for this. But after losing my job, and falling behind on some payments, once I was able to work on bringing the account back up to date to reinstate the benefits, I've been given wrong amounts; then they can locate payments and will escalate, then I get emails saying I'm behind, then I need to fill in a form, then they'll reinstate; oh wait no, they all of a sudden can't reconcile the payments anymore. This is the WORST service I've ever received. And I am now going to escalate on every available channel.
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Replies (2)
Flexicare's replyOfficial
06 Sept 2024, 13:28Hi Dominique, we're sorry about your experience thus far. We've escalated your query to the Discovery Health team, and they are looking into it. We'll update you soon.
Flexicare's reply06 Sept 2024, 13:28
Official
Hi Dominique, we're sorry about your experience thus far. We've escalated your query to the Discovery Health team, and they are looking into it. We'll update you soon.
Flexicare's replyOfficial
10 Sept 2024, 08:40Hi Dominique, we've received confirmation from the Discovery Health team that they have made contact with you and have assisted with your query. Thank you for being so patient throughout this process.
Flexicare's reply10 Sept 2024, 08:40
Official
Hi Dominique, we've received confirmation from the Discovery Health team that they have made contact with you and have assisted with your query. Thank you for being so patient throughout this process.