LM
Lihle M
1 reviews | Active since Jul 2024
23 May 2025, 16:53
Very disappointed.
I cancelled my cover within a week due to all the reviews I saw here, and you still debited my account and I have a letter of cancellation, this really proves that everyone who is complaining about is correct. Refund my account asap.
Helpful (0)
Replies (5)0
Replies (5)
Flexicare's replyOfficial
26 May 2025, 08:46Hi there, we're sorry for the inconvenience this has caused. We understand how important it is to have this resolved quickly. We’ve escalated your complaint to our Discovery Health team and will provide feedback as soon as we have an update.
Flexicare's reply26 May 2025, 08:46
Official
Hi there, we're sorry for the inconvenience this has caused. We understand how important it is to have this resolved quickly. We’ve escalated your complaint to our Discovery Health team and will provide feedback as soon as we have an update.
Flexicare's replyOfficial
26 May 2025, 10:33Hi Lihle, our Flexicare escalations team has confirmed they contacted you and assisted with your query. We hope your issue has been resolved to your satisfaction. If you have any further questions or need additional assistance, please feel free to email *** or call the Client Services team at ***.
Flexicare's reply26 May 2025, 10:33
Official
Hi Lihle, our Flexicare escalations team has confirmed they contacted you and assisted with your query. We hope your issue has been resolved to your satisfaction. If you have any further questions or need additional assistance, please feel free to email *** or call the Client Services team at ***.
LM
Lihle M's updateReviewer Update
03 Jun 2025, 12:56They did contact me and **** that they will refund me my money. it's been more than two weeks now since waiting for my money. they told me the money takes about 48 hours to be processed and yet still nothing. this shows how unreliable these people are. I never thought that anything that works with discovery can be like this. I was with discovery for years and never faced such scrutiny.
LM
Lihle M's update03 Jun 2025, 12:56
Reviewer Update
They did contact me and **** that they will refund me my money. it's been more than two weeks now since waiting for my money. they told me the money takes about 48 hours to be processed and yet still nothing. this shows how unreliable these people are. I never thought that anything that works with discovery can be like this. I was with discovery for years and never faced such scrutiny.
LM
Lihle M's updateReviewer Update
03 Jun 2025, 12:59I emailed your department, and I keep on getting reference numbers with no feedback or better yet my money back.
LM
Lihle M's update03 Jun 2025, 12:59
Reviewer Update
I emailed your department, and I keep on getting reference numbers with no feedback or better yet my money back.
LM
Lihle M's updateReviewer Update
30 Jun 2025, 15:44I am realising that I made the best decision by cancelling my cover with flexicare. The empty promises and lies are just beyond my patience and I hope people will see right through they're lies. I HAVE NOT RECEIVED MY MONEY EVEN AFTER THEY CALLED AND PROMISED TO PAY ME BACK NUMEROUS TIMES.
LM
Lihle M's update30 Jun 2025, 15:44
Reviewer Update
I am realising that I made the best decision by cancelling my cover with flexicare. The empty promises and lies are just beyond my patience and I hope people will see right through they're lies. I HAVE NOT RECEIVED MY MONEY EVEN AFTER THEY CALLED AND PROMISED TO PAY ME BACK NUMEROUS TIMES.