Very disappointed

When I received a call from the consultant from flexi care medical aid insurance and he explained to me about the medical insurance I was so happy to join and immediately did, the first debit order was suppose to go through on 25th of May 2019 because I wanted it to be active on 1st of July 2019 for GP visits because I have kids. But I'm so disappointed in them they did not debit or even send me any documents, they were fast to call me about this insurance but now when I want answers they don't even care I'm really disappointed alot I don't think il go ahead with this insurance...