LK
Lauren K
1 reviews | Active since Jan 2022
03 Jan 2024, 08:47
USELESS MEDICAL SCHEME. DO NOT SIGN UP WITH THEM
I HONESTLY THOUGHT I'M DONE WITH THIS MEDICAL SCHEME. EVEN AFTER BEING CANCELED FROM THIS USELESS THING, I HAVE TO WAKE UP AND SEE THAT THEY DEDUCTED MY ACCOUNT!!! WHYYYYYY???? PLEASE CALL ME AND REFUND MY MONEY.
WHAT IRRITATES ME IS THE FACT THAT RIGHT NOW THEIR "SKILLED CONSULTANTS " IS NOT EVEN PICKING UP.
IF YOU CAME ON HERE TO LOOK FOR A REASON TO SIGN UP WITH THEM AND THINK IT WILL NEVER HAPPEN TO YOU.
DO NOT
I AM CURRENTLY WITH SUCH A GOOD MEDICAL AID. WHERE I PAID R1064 WITH THIS TRASH; I PAY R720 WITH MY NEW MEDICAL SCHEME. I DO NOT HAVE TO WORRY ABOUT SPENDING R600 ON MEDICATION WHEN I HAVE TO PICK UP MY PRESCRIPTION LIKE WITH THIS USELESS MEDICAL SCHEME.
I NEED MY MONEY REFUNDED, MY DEBIT ORDER CANCELED AND TO NOT EVER COME NEAR ME AGAIN.
Helpful (0)
Replies (4)0
Replies (4)LK
Lauren K's updateReviewer Update
03 Jan 2024, 09:10GOT THROUGH NOW, OF COURSE THE PERSON I MUST SPEAK TO NOMODE SKELE DOES NOT HAVE A DIRECT LINE, I WAS NOT INFORMED TELEPHONICALLY ABOUT MY CANCELATION IN NOVEMBER, I GOT REACTIVATED AND INFORMED VIA EMAIL BY THE TIME I GOT TO MY EMAILS I HAD TO INFORM HER TO CANCEL THE MEMBERSHIP CAUSE I WAS UNDER THE IMPRESSION IM RID OF THIS PEOPLE. TODAY I GET A DEDUCTION. NOW I MUST NOW WAIT 2-3 DAYS FOR MY OWN MONEY. SAYING ITS GONNA BE AN ESCALATION AND IT MAY BE QUICKER. WE ALL KNOW ITS A LIE!!!!! WAITING FOR NOMODE TO CONTACT ME BY END BUSINESS AS PROMISED.
LK
Lauren K's update03 Jan 2024, 09:10
Reviewer Update
GOT THROUGH NOW, OF COURSE THE PERSON I MUST SPEAK TO NOMODE SKELE DOES NOT HAVE A DIRECT LINE, I WAS NOT INFORMED TELEPHONICALLY ABOUT MY CANCELATION IN NOVEMBER, I GOT REACTIVATED AND INFORMED VIA EMAIL BY THE TIME I GOT TO MY EMAILS I HAD TO INFORM HER TO CANCEL THE MEMBERSHIP CAUSE I WAS UNDER THE IMPRESSION IM RID OF THIS PEOPLE. TODAY I GET A DEDUCTION. NOW I MUST NOW WAIT 2-3 DAYS FOR MY OWN MONEY. SAYING ITS GONNA BE AN ESCALATION AND IT MAY BE QUICKER. WE ALL KNOW ITS A LIE!!!!! WAITING FOR NOMODE TO CONTACT ME BY END BUSINESS AS PROMISED.
LK
Lauren K's updateReviewer Update
03 Jan 2024, 10:09P.S CHECK OUT DAY 1 HEALTY MEDICAL SCHEME. I PAID WITH FLEXICARE R1064 FOR MYSELF MY SPOUSE AND DAUGHTER WITH DAY 1, I PAY R708.00. WHEN GOING TO THE DOCTOR WITH FLEXICARE 99.9% OF THE TIME I HAD TO PAY FOR MY OWN MEDICATION BECAUSE THE NETWORK PHARMACIES NEVER COVERED THE MEDICATION. WITH DAY 1 YOU LITERALLY GET YOUR MEDICATION BY THE DOCTOR ITSELF. WITH FLEXICARE I HAD TO REQUEST FOR MY CARDS. WITHIN 4 WEEKS I HAD MY NEW CARDS WITH DAY 1. - MY ACTUAL REASON WHY I WAS DONE WITH FLEXICARE IS BECAUSE I WENT TO THEIR NETWORK DENTIST AND I WAS PUT ON MEDS WHICH NOTHING WAS COVERED FOR AND I HAD TO PAY FOR MYSELF. A WEEK LATER WHEN I HAD TO EXTRACT MY TOOTH THE DENTIST INFORMED ME THAT MY CLAIM WASNT PROCESSED AND I COULD NOY EXTRACT THE TOOTH UNLESS I PAY 690 MYSELF. WHETHER IT WAS THE DENTIS FAULT OR FLEXICARE. "SOORT SOEK SOORT" I WAS BACK AND FORTH WITH FLEXICARE TO DATE THEY NEVER APOLOGIZED OR GAVE AN EXPLANATION. INSTEAD? THEY CANCEL MY MEMBERSHIP AND WHEN I REPORTED THEM THEY MAGICALLY REACTIVATED MY ACCOUNT. WHICH AT THAT POINT I WAS SO OVER IT. I WAS SO AT PEACE KNOWING IM RID OF THIS SCHEME ONLY TO BE DEDUCTED AGAIN.
I WAS JUST GONNA LEAVE EVERYTHING BUT THIS JUST ****ED ME OFF AND IF EVER I SEE A POST OF FLEXICARE ON ANY TYPE OF SOCIAL MEDIA PLATFORM IM GOING TO WARN PEOPLE. ⚠️
THEY ARE A HEALTH HAZARD THEMSELVES.
GOT ME STRESSING ABOUT MY OWN MONEY IN JANUARY.
I WAS JUST GONNA LEAVE EVERYTHING BUT THIS JUST ****ED ME OFF AND IF EVER I SEE A POST OF FLEXICARE ON ANY TYPE OF SOCIAL MEDIA PLATFORM IM GOING TO WARN PEOPLE. ⚠️
THEY ARE A HEALTH HAZARD THEMSELVES.
GOT ME STRESSING ABOUT MY OWN MONEY IN JANUARY.
LK
Lauren K's update03 Jan 2024, 10:09
Reviewer Update
P.S CHECK OUT DAY 1 HEALTY MEDICAL SCHEME. I PAID WITH FLEXICARE R1064 FOR MYSELF MY SPOUSE AND DAUGHTER WITH DAY 1, I PAY R708.00. WHEN GOING TO THE DOCTOR WITH FLEXICARE 99.9% OF THE TIME I HAD TO PAY FOR MY OWN MEDICATION BECAUSE THE NETWORK PHARMACIES NEVER COVERED THE MEDICATION. WITH DAY 1 YOU LITERALLY GET YOUR MEDICATION BY THE DOCTOR ITSELF. WITH FLEXICARE I HAD TO REQUEST FOR MY CARDS. WITHIN 4 WEEKS I HAD MY NEW CARDS WITH DAY 1. - MY ACTUAL REASON WHY I WAS DONE WITH FLEXICARE IS BECAUSE I WENT TO THEIR NETWORK DENTIST AND I WAS PUT ON MEDS WHICH NOTHING WAS COVERED FOR AND I HAD TO PAY FOR MYSELF. A WEEK LATER WHEN I HAD TO EXTRACT MY TOOTH THE DENTIST INFORMED ME THAT MY CLAIM WASNT PROCESSED AND I COULD NOY EXTRACT THE TOOTH UNLESS I PAY 690 MYSELF. WHETHER IT WAS THE DENTIS FAULT OR FLEXICARE. "SOORT SOEK SOORT" I WAS BACK AND FORTH WITH FLEXICARE TO DATE THEY NEVER APOLOGIZED OR GAVE AN EXPLANATION. INSTEAD? THEY CANCEL MY MEMBERSHIP AND WHEN I REPORTED THEM THEY MAGICALLY REACTIVATED MY ACCOUNT. WHICH AT THAT POINT I WAS SO OVER IT. I WAS SO AT PEACE KNOWING IM RID OF THIS SCHEME ONLY TO BE DEDUCTED AGAIN.
I WAS JUST GONNA LEAVE EVERYTHING BUT THIS JUST ****ED ME OFF AND IF EVER I SEE A POST OF FLEXICARE ON ANY TYPE OF SOCIAL MEDIA PLATFORM IM GOING TO WARN PEOPLE. ⚠️
THEY ARE A HEALTH HAZARD THEMSELVES.
GOT ME STRESSING ABOUT MY OWN MONEY IN JANUARY.
I WAS JUST GONNA LEAVE EVERYTHING BUT THIS JUST ****ED ME OFF AND IF EVER I SEE A POST OF FLEXICARE ON ANY TYPE OF SOCIAL MEDIA PLATFORM IM GOING TO WARN PEOPLE. ⚠️
THEY ARE A HEALTH HAZARD THEMSELVES.
GOT ME STRESSING ABOUT MY OWN MONEY IN JANUARY.
Flexicare's replyOfficial
08 Jan 2024, 10:53Hi Lauren
Apologies for the bad experience. We will get someone to assist you with issue immediately.
Kind Regards
Hippo.co.za Team
Apologies for the bad experience. We will get someone to assist you with issue immediately.
Kind Regards
Hippo.co.za Team
Flexicare's reply08 Jan 2024, 10:53
Official
Hi Lauren
Apologies for the bad experience. We will get someone to assist you with issue immediately.
Kind Regards
Hippo.co.za Team
Apologies for the bad experience. We will get someone to assist you with issue immediately.
Kind Regards
Hippo.co.za Team
Flexicare's replyOfficial
09 Jan 2024, 15:03Hi Lauren
The Flexicare team tried calling you yesterday but couldn't reach you. The withdrawal date was changed to effective 30th of November 2023. A refund has been requested for the December premium taken, the process takes 5-7 working days. An email was sent out to you regarding everything mentioned.
Kind Regards
Hippo.co.za Team
The Flexicare team tried calling you yesterday but couldn't reach you. The withdrawal date was changed to effective 30th of November 2023. A refund has been requested for the December premium taken, the process takes 5-7 working days. An email was sent out to you regarding everything mentioned.
Kind Regards
Hippo.co.za Team
Flexicare's reply09 Jan 2024, 15:03
Official
Hi Lauren
The Flexicare team tried calling you yesterday but couldn't reach you. The withdrawal date was changed to effective 30th of November 2023. A refund has been requested for the December premium taken, the process takes 5-7 working days. An email was sent out to you regarding everything mentioned.
Kind Regards
Hippo.co.za Team
The Flexicare team tried calling you yesterday but couldn't reach you. The withdrawal date was changed to effective 30th of November 2023. A refund has been requested for the December premium taken, the process takes 5-7 working days. An email was sent out to you regarding everything mentioned.
Kind Regards
Hippo.co.za Team