Unresolved Claims

I am very disappointed with the claims service. 5 Nov my son fell and I took him to casualty, first it was difficult to get casualty authorisation as apparently the hospital couldn’t get hold of discovery. Then we had to get xrays done and I was told I have to pay for them as they are not covered for in my cover. Till today, 2 months later my claim is still not paid, I am told I have to back to the hospital to require documents, tax invoices and procedure codes and all of that. If all services providers partnered with Flexicare were aligned with which services customers are covered for, maybe I would not be in this situation. I have made peace with losing 2k. That said, I will be cancelling my membership.